Idalis Grundstrom
Visiting Nurses Association
Port Saint Lucie
1
Certification
12
years of professional experience
Customer-focused professional with expertise in resolving issues efficiently across phone, email, and web chat. Demonstrates strong interpersonal skills and the ability to lead teams toward achieving service excellence. Effectively manages high-stress situations, ensuring swift resolution of complaints while maintaining customer satisfaction. Committed to delivering outstanding service and enhancing the overall customer experience.
Work History
Insurance Verification Specialist
1 Year 2 Months- Verified patient insurance eligibility, benefits, and coverage details for home health admissions.
- Coordinated prior authorizations and referrals to support timely service approvals.
- Reviewed payer requirements and updated authorization records for accurate billing workflows.
- Communicated with patients, clinicians, and insurance carriers to resolve coverage discrepancies.
- Tracked authorization status and follow-up actions using patient access and billing systems.
- Trained staff on verification procedures, documentation standards, and payer communication protocols.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
Patient Registration Representative
7 Months- Gathered demographic and insurance information to register patients for medical appointments.
- Assisted patients with scheduling needs, directions, and intake requirements across clinical departments.
- Improved intake accuracy by auditing records and correcting incomplete or conflicting information.
- Trained new staff on registration procedures, system navigation, and service standards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
Patient Registration Representative
7 Months- Registered patients accurately in Epic, verifying demographics, insurance, and consent documentation.
- Coordinated check-in workflow, prioritizing urgent arrivals and maintaining efficient front desk operations.
- Collected copayments and explained financial responsibilities using clear, patient-focused communication.
- Resolved registration discrepancies by reviewing coverage details, referrals, and identification records.
- Maintained HIPAA compliance while handling sensitive information and protecting patient confidentiality.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
Repossession Agent
7 Years 2 Months- Completed all paperwork accurately to facilitate seamless transfer of ownership rights to rightful owners.
- Successfully completed skip tracing activities in order to locate individuals who had defaulted on their loan obligations.
- Proficient in using computers, databases, and other technology to track down delinquent accounts.
- Located and monitored overdue accounts, using computers, and variety of automated systems.
- Managed daily operations of the repossession department while ensuring compliance with local laws and regulations.
- Recorded and tracked all transactions meticulously, ensuring accurate contact information and payment arrangements for debtors.
- Updated management on progress of tasks and projects.
- Demonstrated excellent problem-solving skills when dealing with difficult customers.
- Provided customer service support by answering questions related to the process of repossession.
- Maintained detailed records of all transactions, including contact information and payment arrangements made with debtors.
- Streamlined organization of storage facilities for recovered items, preparing them for auction or return to lenders efficiently.
- Located and monitored overdue accounts, using computers, and a variety of automated systems.
Fleet Driver
5 Months- Recorded mileage, fuel consumption, repairs, and other information in log books.
- Ensured safe and timely transportation of products to their destinations by following all traffic rules and regulations.
- Utilized defensive driving techniques at all times when operating the fleet vehicle.
- Coordinated route navigation using GPS systems and maps to ensure efficient delivery.
- Provided professional customer service, enhancing client satisfaction during interactions.
- Monitored weather conditions and adjusted routes accordingly if necessary.
- Adhered to schedules for pickups and drop-offs at designated locations.
- Adjusted routes based on weather conditions to maintain timely deliveries and safety.
- Demonstrated excellent customer service skills while interacting with customers in a professional manner.
- Assisted with loading and unloading cargo from the vehicle when needed.
- Reviewed documents such as invoices, work orders, delivery receipts prior to signing off on them.
- Participated in training sessions related to safety standards and operational procedures.
Cashier
1 Year 1 Month- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Provided efficient and courteous service to customers.
- Enforced store safety and cleanliness standards, reducing hazards.
- Accurately processed customer payments using cash, credit cards, and checks.
- Operated the POS system efficiently to ensure accurate transactions.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Cultivated customer relationships to enhance satisfaction and loyalty.
- Built and maintained positive working relationships with co-workers.
- Restocked shelves to maintain organized displays. when necessary to maintain an organized display area.
- Supported other departments within the store by providing assistance when needed.
- Maintained inventory and store visual presentation to meet customer needs.
- Provided customers with product information and responded to inquiries courteously and promptly.
- Assisted with training and mentoring new team members.
- Counted and balanced cash drawer at start and end of shifts. at the beginning and end of each shift.
- Processed customer orders, verifying accuracy of purchases to enhance customer experience.
- Managed cash transactions effectively during busy periods. accurately during busy hours in a fast-paced environment.
- Cross-trained colleagues on proper use of POS systems for efficient checkout times.
- Identified fraudulent activities such as counterfeit currency or stolen credit cards.
- Utilized problem solving skills to effectively handle difficult situations.
- Ensured compliance with all company policies related to cash handling procedures.
- Resolved customer complaints professionally in accordance with company policy.
- Provided assistance to customers in locating items throughout the store. with locating items throughout the store when needed.
- Resolved and de-escalated issues to address customer concerns.
- Followed safety standards for handling hazardous materials such as chemicals or cleaning products.
- Developed strong knowledge base regarding product features, benefits, warranties and returns policies.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Kept up-to-date on new products, services, promotions, and pricing structures.
Patient Coordinator
2 Years 2 Months- Assisted patients with scheduling appointments, verifying insurance coverage and completing paperwork.
- Delivered responsive customer service by addressing patient inquiries promptly, enhancing overall patient experience.
- Facilitated communication between patients, families, physicians and other healthcare professionals as needed.
- Collaborated closely with physicians, nurses and other healthcare personnel to coordinate care for patients.
- Conducted follow up calls with patients after their visit to ensure satisfaction with services provided.
- Facilitated communication between patients, families, physicians, and other healthcare professionals.
- Utilized strong organizational skills to manage multiple tasks simultaneously while maintaining focus on detail.
- Processed payments and maintained financial accounts for each patient accurately and efficiently.
- Performed administrative duties such as filing documents or entering data into electronic health records systems.
- Executed follow-up calls with patients post-visit to assess satisfaction and address any concerns, fostering patient loyalty.
- Fostered a positive environment for both staff members and patients through effective problem solving techniques.
- Actively participated in team meetings providing feedback on ideas for improving operations or processes.
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
Crew Leader
1 Year 4 Months- Led and trained lower-skilled employees, enforcing safe and productive work procedures.
- Supervised crews to attain top-quality workmanship, efficiency, and employee satisfaction.
- Managed inventory levels by ordering supplies and restocking shelves based on demand.
- Scheduled employee breaks to maintain team productivity throughout shifts. and job tasks to maximize team productivity.
- Provided excellent customer service to ensure satisfaction with products and services.
- Monitored daily operations and provided guidance to support roles.
- Tracked employee attendance records to ensure compliance with company policies on time off requests.
- Coordinated team scheduling to ensure adequate coverage for operational needs.
- Engaged with guests during meal service to ensure their needs were met. with guests throughout meal service, replenishing drinks and catering to additional requests.
- Welcomed guests warmly to create a positive first impression. and accommodated guests, building positive experience from first interaction.
- Exercised focus and concentration to keep track of tables and remember orders.
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
- Ensured high level of safety throughout restaurant premises by monitoring activities within the restaurant.
- Excelled at multitasking, working simultaneously on multiple tasks in order to meet deadlines.
- Adhered to all health codes and sanitation regulations while preparing food items for customers.
- Maintained knowledge of safety and emergency procedures, remaining aware of accident prevention policies.
- Handled customer complaints professionally while maintaining composure under pressure.
- Optimized front-of-house operations by managing capacity, avoiding long wait times for guests.
Education
High School Diploma
Skills
Insurance coverage verification
HIPAA compliance
Patient confidentiality
Customer Relations
Time Management
Scheduling
Technical training
Client relations
Data Entry
Microsoft Word
Staff Training
Computer Training
Patient Management
Billing Management
Cash Management
Critical Thinking
Team Development
Customer Satisfaction
Certification
- BLS/CPR
Timeline
Insurance Verification Specialist
Visiting Nurses Association
08.2025 - CurrentRead More
Patient Registration Representative
Premier Wellness Center
01.2025 - 08.2025Read More
Patient Registration Representative
Cleveland Clinic
05.2024 - 12.2024Read More
Fleet Driver
Advance Auto Parts
10.2019 - 03.2020Read More
Cashier
Walmart
03.2018 - 04.2019Read More
Repossession Agent
No Limits Recovery and Towing
07.2016 - 09.2023Read More
Patient Coordinator
Care Now
01.2016 - 03.2018Read More
Crew Leader
Golden Corral Buffet and Grill
06.2014 - 10.2015Read More
Saint Lucie West Centennial High School
High School Diploma
Read More