Tonya Bunn
Greenville,NC
Summary
Seasoned professional with a proven track record in leadership and customer service, notably at Alorica. Excelled in insurance verification, pricing accuracy, and team management, demonstrating strategic thinking and exceptional interpersonal skills. Achieved significant improvements in operational efficiency and customer satisfaction, leveraging expertise in electronic authorization processing and supervisory capabilities.
Overview
11
11
years of professional experience
Work History
Insurance Verification Specialist
Alorica
Remote
08.2023 - Current
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Store Manager
Starbucks Coffee Company
07.2020 - 04.2023
- Maintained compliance with company policies and procedures for food safety, sanitation and quality
- Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction
Scanning Coordinator
The Fresh Market
03.2014 - 05.2020
- Responsible for ensuring accurate pricing and signage throughout the store
- Working in a fast paced, multitasked environment
- Training produce ID and control program, which ensures accurate scanning of produce
- Addressed pricing discrepancies by researching original price and fixing inaccurate information.
Education
GED -
Albany, GA05.1998
Skills
- Visionary Leadership
- Supervising experience
- Restaurant experience
- Training & development
- Team Building & Interpersonal skills
- Cash handling
- Customer service
- Strategic Thinking
- Cash register
- Leadership
- Cooking
- Store management
- Time Management
- Sales
- Pricing
- Electronic authorization processing
- Insurance benefits verification
Timeline
Insurance Verification Specialist
Alorica
08.2023 - Current
Store Manager
Starbucks Coffee Company
07.2020 - 04.2023
Scanning Coordinator
The Fresh Market
03.2014 - 05.2020
GED -
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