ASHLEY GRALKE
West Seneca,NY
Summary
Consistent contributor sales and success. Work well under pressure and can complete several tasks at once. Very friendly and eager to learn. Strong team leader and works very well with others. Experienced in customer service for over 15 years. Recognized well for continuous efforts to provide excellent customer service. Honest and hardworking. Great Organizational Skills. Administrative assistant for almost 2 years. Good at Multi-Tasking.
Experienced with patient care and therapeutic interventions in behavioral health settings. Utilizes de-escalation techniques and therapeutic communication to support patient well-being. Track record of effective team collaboration and adaptability in high-pressure situations.
Overview
21
21
years of professional experience
Work History
Behavioral Health Technician
Autism Learning Partners
West Seneca, NY
01.2026 - Current
- Implemented individualized behavior intervention plans for clients with autism, ensuring adherence to treatment protocols.
- Monitored client progress and documented behavioral changes, providing insights for team assessments.
- Collaborated with interdisciplinary teams to develop effective strategies for client engagement and support.
- Developed supportive relationships with clients and families, fostering trust and open communication channels.
- Conducted data analysis to evaluate program effectiveness, recommending adjustments to improve interventions.
Administrative Assistant
ABM Industries
Buffalo, NY
08.2021 - 04.2023
- Managed Day to Day Facility operations
- Handled Invoicing
- Scheduled Appointments and handling emails
- Organizing and maintaining lists and schedules
Owner and Operator
Tres Organic Spa
West Seneca, NY
01.2014 - 11.2016
- Managed day to day operations
- Handled all Finances including marketing and accounting
- Consulted with customers to assess needs and propose optimal service solutions and administered all services
Quality Control Technician
North American Carbide
Orchard Park, NY
08.2011 - 09.2012
- Inspected manufactured parts visually and assessed dimensions
- Performed high volume part sorting
- Production-close inspection of tools
- Office and manufacturing organization of paperwork
Distributor and Packing Clerk
A.S.C. American Sales Corporation
Lancaster, NY
06.2005 - 12.2005
- Put together and boxed different orders for a variety companies
- Very fast paced working environment
Education
High School Diploma -
New York Institute of Esthetics
01.2012
High School Diploma - undefined
Hillcrest High School
01.2002
Skills
- Windows, Apple IOS and MS Office (Word, Excel, PowerPoint,) Internet and All Social Media Platforms
- De-escalation strategies
- Active listening
- Documentation skills
- Conflict resolution
- Crisis handling
- Customer service
- Critical thinking
- Problem resolution
- Relationship building
- Office administration
- File organization
- Clerical support
- Microsoft outlook
- Time management
- Strong problem solver
Timeline
Behavioral Health Technician
Autism Learning Partners
01.2026 - Current
Administrative Assistant
ABM Industries
08.2021 - 04.2023
Owner and Operator
Tres Organic Spa
01.2014 - 11.2016
Quality Control Technician
North American Carbide
08.2011 - 09.2012
Distributor and Packing Clerk
A.S.C. American Sales Corporation
06.2005 - 12.2005
High School Diploma - undefined
Hillcrest High School
High School Diploma -
New York Institute of Esthetics