Ashley Graves
Queens,NY
Summary
Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Overview
16
16
years of professional experience
Work History
Independent Contractor
Amazon Flex
03.2022 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated closely with clients to better understand entire project scope.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed over 50 to 100 packages per day
Dispatch Manager
D3 A-OK Appliance
05.2016 - 11.2021
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Reported to management operational activities and maintained current records.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Managed over 100 customer calls per day
- Managed customer accounts and invoicing.
Management Accountant
Chefs Catalog
04.2014 - 05.2015
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Technical Support Representative
Comcast
01.2010 - 11.2013
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- 10% sales increase by upselling products to help improve current service
Cashier
Walmart
01.2008 - 12.2009
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled 50 or more customer cash outs per day
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Nursing
Oakwood University
Huntsville, ALCertified Medical Assistant - Medical Assistant
Pima Medical Institute
Aurora, CO11.2015
Skills
- Project Management
- Staff Training
- Active Listening
- Team Development
- Team Leadership
- Communication
- Time Management
- Problem-Solving
- Software Platforms
Timeline
Independent Contractor
Amazon Flex
03.2022 - Current
Dispatch Manager
D3 A-OK Appliance
05.2016 - 11.2021
Management Accountant
Chefs Catalog
04.2014 - 05.2015
Technical Support Representative
Comcast
01.2010 - 11.2013
Cashier
Walmart
01.2008 - 12.2009
Nursing
Oakwood University
Certified Medical Assistant - Medical Assistant
Pima Medical Institute