Ashley Gray
Summary
Driven and results-oriented professional with a strong background in office administration and customer service. Skilled in computer proficiency and time management, adept at improving customer satisfaction and efficiently resolving billing inquiries. Demonstrates a proven track record of fostering strong relationships and achieving key performance goals.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Pinnacle Signs & Graphics
North Little Rock, AR
07.2022 - 12.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained and coded invoices.
- Answered calls and created sales leads.
- Collected payments and followed up on balances.
- Handled mail and reconciled vendor statements.
- Entered vendor statements into Quickbooks for prompt payment.
Billing/Medical Assistant
Arkansas Internal Medicine
Little Rock, AR
11.2020 - 06.2022
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Entered super bills.
- Billed Medicaid and all secondary insurances.
- Verified patients insurance eligibility.
- Reviewed patients bills for accuracy and obtained any missing information.
Medical Insurance Biller/Chiropractic Health Assistant
Chiropractic Health and Rehabilitation
Little Rock, AR
06.2018 - 06.2020
- Boost customer satisfaction through professional handling of patient inquiries regarding billing matters and insurance coverage.
- Contributed to company growth by accurately analyzing trends in denial rates, payer mix, and other key performance indicators relevant to revenue cycle management by increasing amount collected from insurance to an all time within 1 month of joining the office.
- Escorted patients to exam areas, reviewed medical history to ensure accuracy and completion of all paperwork.
- Assisted in patients therapy applications.
Medical Billing Manager
Meador Eye Clinic
North Little Rock, AR
08.2000 - 12.2017
- Reviewed billing problems, researched issues, and resolved concerns.
- Worked with customers to develop payment plans and bring accounts current.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
- Perform bookkeeping duties such as credits, collections, prepared all financial statements and monthly reports.
- Reconciled daily deposits.
- Verified and processed weekly payroll.
- Helped in other areas of the office as needed.
- Doctors credentialing.
- Maintained patient confidentiality.
Education
High School Diploma -
Sylvan Hills High School
Sherwood, AR05-2001
Skills
- Customer service
- Claims management expertise
- Time management mastery
- Organization skills
Timeline
Administrative Assistant
Pinnacle Signs & Graphics
07.2022 - 12.2024
Billing/Medical Assistant
Arkansas Internal Medicine
11.2020 - 06.2022
Medical Insurance Biller/Chiropractic Health Assistant
Chiropractic Health and Rehabilitation
06.2018 - 06.2020
Medical Billing Manager
Meador Eye Clinic
08.2000 - 12.2017
High School Diploma -
Sylvan Hills High School