ASHLEY GREEN
Newark,DE
Summary
Dynamic professional with a proven track record at ESS Education Staffing & Management Solutions, excelling in process optimization and effective interpersonal communication. Spearheaded billing accuracy enhancements and streamlined client engagement, managing over 200 district accounts. Expert in financial management and fostering team cohesion, significantly boosting operational efficiency and client satisfaction.
Overview
14
14
years of professional experience
Work History
Billing Coordinator
ESS EDUCATION STAFFING & MANAGEMENT SOLUTIONS
Cherry Hill, NJ
03.2021 - Current
- Consistently meets deadlines and expedites billing processes.
- Designed tactics to enhance accuracy within the billing system.
- Manages 203 district accounts.
- Recorded cash, checks, and credit card transactions efficiently in NetSuite.
- Validated and posted income records from lockbox and ACH deposit transactions.
- Oversaw outstanding invoices; leveraged pivot tables in Excel.
- Executed collection activities by emailing school districts about overdue balances.
Client Engagement Specialist
ESS EDUCATION STAFFING & MANAGEMENT SOLUTIONS
Cherry Hill, NJ
12.2018 - 03.2021
- Facilitated onboarding of new hires from multiple school districts into the company database.
- Collaborated directly with school districts to design tailored implementation strategies.
- Collaborated with internal departments to integrate new school districts into the company software platform.
- Contributed to management's efforts to enhance employee engagement.
- Resolved employee database queries efficiently.
Call Center Operations Supervisor
FREEDOM MORTGAGE CORPORATION
Mount Laurel, NJ
11.2015 - 05.2018
- Conducted onboarding sessions for new hires, explaining duties and employment qualifications.
- Oversees operations for a team of 20 customer service representatives.
- Hosts regular team meetings to evaluate performance.
- Generated daily and monthly analytics reports on productivity, call abandonment, call handle time, quality assurance (QA), key performance indicators (KPI), and workforce management (WFM).
- Coordinated the assignment of various departmental mailboxes to CSR staff.
- Evaluated and adjusted resource allocation through continuous phone queue monitoring.
- Continually reallocated CSR priorities to fulfill KPIs while addressing borrower needs.
Training Coordinator
FREEDOM MORTGAGE CORPORATION
Mount Laurel, NJ
09.2012 - 11.2015
- Conducted training courses in both live and online formats for Customer Service Representatives.
- Assessed training needs for new and existing employees.
- Acted as liaison between Call Center Management and Training Department to ensure training consistency.
Call Center Team Lead
FREEDOM MORTGAGE CORPORATION
Mount Laurel, NJ
02.2011 - 09.2012
- Screened clients using an online scripted pitch and pre-written questions to assess eligibility.
- Documented calls in detail reflecting nature and additional information required.
- Maintain compliance with established email protocols across various departments.
Education
BS - Elementary Education
DELAWARE STATE UNIVERSITY
05.2010
Associate in Science -
CAMDEN COUNTY COLLEGE
05.2008
High School Diploma -
PENNSAUKEN HIGH SCHOOL
06.2006
Skills
- Effective Interpersonal Communication
- Process Optimization
- Team Cohesion Strategies
- Workforce Development
- Record Keeping
- Analytical Problem-Solving
- Collection Procedures Expertise
- Financial Management
Timeline
Billing Coordinator
ESS EDUCATION STAFFING & MANAGEMENT SOLUTIONS
03.2021 - Current
Client Engagement Specialist
ESS EDUCATION STAFFING & MANAGEMENT SOLUTIONS
12.2018 - 03.2021
Call Center Operations Supervisor
FREEDOM MORTGAGE CORPORATION
11.2015 - 05.2018
Training Coordinator
FREEDOM MORTGAGE CORPORATION
09.2012 - 11.2015
Call Center Team Lead
FREEDOM MORTGAGE CORPORATION
02.2011 - 09.2012
BS - Elementary Education
DELAWARE STATE UNIVERSITY
Associate in Science -
CAMDEN COUNTY COLLEGE
High School Diploma -
PENNSAUKEN HIGH SCHOOL
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