Front Desk Agent
Hilton Baton Rouge Capitol Center
- Greeted and assisted guests with check-in and check-out processes.
- Managed reservations using Hilton's property management system.
- Addressed guest inquiries and resolved issues promptly to enhance satisfaction.
- Collaborated with housekeeping to maintain room availability and cleanliness standards.
- Provided concierge services, including local recommendations and transportation arrangements.
- Processed payments and handled financial transactions accurately at front desk.
- Implemented efficient workflows to improve overall guest service experience.
- Collected room deposits, fees, and payments.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
- Promoted hotel amenities and services to guests, enhancing their stay.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.