Ashley Griesel
Springfield,OR
Summary
Specialize in effective communication, team leadership, and conflict resolution. Excel at using empathy, patience, and active listening to resolve customer issues and enhance team performance. Committed to fostering positive work environment and delivering exceptional customer service.
Overview
20
20
years of professional experience
Work History
Call Center Lead
G St Integrated Health
Springfield, OR
05.2022 - 05.2026
- Oversaw daily call center operations and ensured team adherence to protocols.
- Trained new staff on customer service procedures and software systems.
- Managed escalated customer inquiries and resolved conflicts effectively.
- Resolved escalated customer complaints and disputes over the phone or via email.
- Managed cancellation list to ensure providers had a full schedule.
- Registered new patients and checked insurance benefits.
Insurance Coordinator
Serenity Lane Drug Treatment Center
Eugene, Oregon
01.2018 - 10.2019
- Coordinated with providers to verify patient insurance coverage.
- Reviewed patient information with insurance coordinators to approve days for detox and inpatient treatment.
- Tracked and followed patients signs, symptoms and progress and reviewed with insurance companies to gain approval for inpatient stay.
Patient Access Specialist
Sacred Heart Home Health
Eugene, Oregon
09.2006 - 03.2017
- Scheduled in home care for nursing, physical therapy, occupational therapy, speech therapy, social workers and CNAs.
- Review Dr orders for signed approval for frequency and durations of coverage for in home care.
- Reviewed incoming orders from Hospitals and Drs offices to start services.
- Managed schedules and prioritized patient needs to be seen for nursing and therapy services.
- Prioritized incoming patient calls for immediate in home care needs and worked with triage nurses to find nurses available for immediate help in the field.
Education
North Eugene High School
Eugene, OrSkills
- Training and development
- Conflict resolution
- Patient registration
- Team leadership
- Effective communication
- Problem solving
- Attention to detail
- Critical thinking
Timeline
Call Center Lead
G St Integrated Health
05.2022 - 05.2026
Insurance Coordinator
Serenity Lane Drug Treatment Center
01.2018 - 10.2019
Patient Access Specialist
Sacred Heart Home Health
09.2006 - 03.2017
North Eugene High School