Maria Linares
McFarland,CA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with patients. Demonstrated ability to improve patient satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Call Center Lead
Heart Vascular and Leg Center
Bakersfield, CA
12.2023 - Current
- Oversaw daily operations of call center team, ensuring adherence to performance standards.
- Conducted regular one-on-one check-ins with each member of the team to provide feedback on their performance and development opportunities.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted with hiring process by interviewing potential candidates and making recommendations for hire.
Lead Sales Associate
Dollar General Market
McFarland, CA
05.2022 - 02.2024
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Provided customer service to ensure satisfaction.
- Cross-trained on different positions to best support team during peak periods.
Education
Clinical Medical Assistant -
Delano Adult School
Delano, CA12-2023
High School Diploma -
McFarland High School
McFarland, CA05-2021
Skills
- Customer Service Focus
- Scheduling Proficiency
- Training Coordination
- Call Monitoring
- Escalation Handling
- Timekeeping
- Coaching and Mentoring
- Fluent In Spanish
Certification
- Basic Life Support (BLS) Certificate
- American Medical Certification Association (CMA)
References
References available upon request.
Timeline
Call Center Lead
Heart Vascular and Leg Center
12.2023 - Current
Lead Sales Associate
Dollar General Market
05.2022 - 02.2024
- Basic Life Support (BLS) Certificate
- American Medical Certification Association (CMA)
Clinical Medical Assistant -
Delano Adult School
High School Diploma -
McFarland High School
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