Emma Sliker
Bradley,IL
Summary
Highly skilled in the communication field. Enthusiastic about ensuring optimal customer service. Energetic team player with top-notch organizational skills. Works well under pressure and is very detailed oriented. Able to take on multiple simultaneous tasks with excellent time management abilities and a resourceful approach. Eager to learn, excel, and move forward in a field I'm passionate about.
Overview
11
11
years of professional experience
Work History
Call Center Lead
Riverside Medical Group
05.2019 - Current
- Assisted in recruitment efforts by conducting interviews, evaluating candidates' skills, and recommending top talent for available positions.
- Delivered consistent high-quality service by closely monitoring team performance metrics.
- Implemented effective coaching strategies to improve agent performance and patient experience.
- Developed comprehensive training materials to facilitate new hire onboarding and continuous skill development and training.
- Delivered prompt service to prioritize patient needs related to scheduling appointments.
- Streamlined call center operations for improved productivity and reduced wait times.
Administrative Assistant
Oral Surgery Center
05.2016 - 04.2019
- Greeted incoming patients in a professional manner and provided friendly, knowledgeable assistance.
- Scheduled appointments for patients.
- Filed insurance and coordinated benefits, payments, and adjustments.
- Coordinated with other doctors' offices for patient procedures.
- Coordinated with patients making sure they are optimized for surgery.
- Verified coverage with insurance for patients' procedures.
- Provide clerical support to employees, including copying, faxing and file management.
Processing Clerk
Baker & Taylor
10.2014 - 05.2016
- Quality and inventory control.
- Order verification and processing.
- Associate training.
- Audited, reviewed, and corrected orders.
Cashier
Target
11.2013 - 10.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor of Arts - Communication -
Governors State University
05.2013
Associate of Arts - Arts, General Studies -
Kankakee Community College
12.2011
Skills
Teamwork skills
Customer Relations
Multitasking
Reliability
Excellent Communication
Training Management
Customer Service
Problem-Solving
Timeline
Call Center Lead
Riverside Medical Group
05.2019 - Current
Administrative Assistant
Oral Surgery Center
05.2016 - 04.2019
Processing Clerk
Baker & Taylor
10.2014 - 05.2016
Cashier
Target
11.2013 - 10.2014
Associate of Arts - Arts, General Studies -
Kankakee Community College
Bachelor of Arts - Communication -
Governors State University
Similar Profiles
Jordan GalvinJordan Galvin
Licensed Practical Nurse Student at Riverside Medical GroupLicensed Practical Nurse Student at Riverside Medical Group
Jacob SchultzJacob Schultz
Athletic Training Assistant at Riverside Medical GroupAthletic Training Assistant at Riverside Medical Group
Keisha LeeKeisha Lee
Medical Receptionist at Riverside Medical GroupMedical Receptionist at Riverside Medical Group