Ashley Griffith
Norfolk,VA
Summary
Dynamic Treatment Plan Coordinator at Full Implant Choice with a proven ability to resolve patient concerns and enhance service uptake. Skilled in cash handling and adept at thriving in fast-paced environments, I excel in building rapport and delivering exceptional patient education. Committed team player with a strong focus on achieving optimal patient outcomes.
Overview
5
5
years of professional experience
Work History
Treatment Plan Coordinator
Full Implant Choice
Virginia Beach, Virginia
09.2020 - 05.2022
- Scheduled and confirmed all stages of appointments.
- Selling in need services to patients and helping apply for proper financial arrangements.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Provided education about available services, medications, and treatments to families and caregivers.
- Processed patient intake information and updated medical records prior to treatment.
- Received and routed care team messages and documents to appropriate staff.
- Managed patient admission and discharge processes, ensuring smooth transitions.
Dental Assistant
The Foleck Center
Virginia Beach, Virginia
02.2017 - 09.2020
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Conducted routine maintenance of equipment used in dentistry operations.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Kept track of treatment information in patient records.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Documented patient records with procedures performed and added notes taken to charts.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Prepared patients by explaining scheduled treatments and potential side effects.
Education
Dental Assistant Diploma -
Centura College
Norfolk, VA01-2014
Skills
- Quick problem solver
- Thrives in fast paced environments
- Committed team player
- High energy
- Cash handling expert
- Up selling capability
- Knowledge of HIPPA and Privacy Act and CPR certified
Timeline
Treatment Plan Coordinator
Full Implant Choice
09.2020 - 05.2022
Dental Assistant
The Foleck Center
02.2017 - 09.2020
Dental Assistant Diploma -
Centura College