Kenesha Ollivierre
Brooklyn,NY
Summary
Experienced operations and client service professional with 8+ years of experience supporting business operations, managing processes, coordinating schedules, and maintaining accurate records. Skilled in reviewing information, resolving issues, supporting employee needs, and improving daily workflows. Experienced with onboarding and training new hires, utilizing systems such as Workday, Salesforce, and Microsoft Office, and providing reliable administrative support in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Treatment Plan Coordinator
Clear Choice Dental
Brooklyn, New York
07.2022 - 06.2026
- Coordinated patient treatment plans, scheduling, and daily operational workflows to ensure efficient service delivery.
- Managed documentation and benefit-related processes while maintaining accuracy and compliance.
- Collaborated with clinical, administrative, and sales teams to resolve issues and improve patient experience
- Assisted with onboarding and training new team members on procedures, systems, and workflow processes.
- Managed confidential information while ensuring accuracy, organization, and compliance
- Maintained appropriate level of process, functional and technical knowledge and participate in training to continue to develop such knowledge
Office Manager
Network Agency
Brooklyn, New York
09.2017 - 03.2022
- Supported daily administrative operations and client service needs in a fast-paced environment.
- Coordinated schedules, maintained records, and assisted with workflow organization.
- Built strong client relationships through communication, problem-solving, and timely follow-up.
- Assisted with onboarding and training team members on processes and procedures.
Office Manager
Jason Construction Corp
Garden City, NY
- Coordinated office operations, ensuring efficient workflow and communication across teams.
- Managed scheduling and appointment systems to optimize staff availability and client interactions.
- Supervised administrative staff, providing guidance and support for daily tasks and projects.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Established and maintained strongrelationships with vendors and contractor
Education
Associate of Arts - Liberal Arts
Kingsborough Community College
Brooklyn, NY 06.2013 - 06.2013
Skills
- Client Relations & Operations Mgmt
- Scheduling Coordination
- Data Entry & Record Mgmt
- Problem Solving & Communications
- Quick Books
- Notary Public
Timeline
Treatment Plan Coordinator
Clear Choice Dental
07.2022 - 06.2026
Office Manager
Network Agency
09.2017 - 03.2022
Associate of Arts - Liberal Arts
Kingsborough Community College
06.2013 - 06.2013
Office Manager
Jason Construction Corp