Ashley Griggs
Gastonia,NC
Summary
Well-qualified Customer Service Representative with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
Dispatcher
Cox Automotive
03.2025 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Communicated with drivers and Service Providers to insure the customer's units are fixed in a timely manor.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Create tickets for our customers broken down units and assign Service Providers to go work on the broken down units.
- Follow up on the open calls to ensure our Customers are taken care of in a timely manor.
- Deescalate any upset customers or service providers as needed.
- Maintain a average call volume of 8-10 calls per hour
Outdoor Sales Representative
Spectrum
08.2024 - 03.2025
- Evaluate customers’ needs and build productive long-lasting relationships.
- Meet personal and team sales targets of 50 knocks per day.
- Research accounts and generate or follow through sales leads.
- Attend meetings, sales events, and training to keep abreast of the latest developments.
- Continuously tracked personal performance against established goals, making necessary adjustments as needed.
- Enhanced customer satisfaction by providing detailed product knowledge.
- Assisted in training new sales representatives, sharing best practices for success in the field.
Member Services Representative
Carolina Cooperative Federal Credit Union
06.2022 - 03.2024
- Answered member’s inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Managed high-volume transactions during peak hours while maintaining diligence, ensuring seamless customer experience.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
Front Desk Representative - Laundry Attendant
Hampton Inn & Suites by Hilton
08.2021 - 06.2022
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
- Check in customers using computer programs and equipment and provide guests with directions to their room.
- Inform customers of all on-site amenities.
Customer Service Representative - Team Lead
Publix
06.2015 - 08.2021
- Oversee daily operations of the customer support team.
- Ensure high levels of customer satisfaction through excellent service.
- Monitor performance metrics and identify areas for improvement.
- Handle escalated customer complaints and provide solutions.
- Ensure compliance with company policies and procedures.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Created a positive work environment that encouraged teamwork among employees.
- Implemented company policies and procedures.
- Trained new team members on company policies, new roles in front/back office and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Restocked and organized merchandise in front lanes.
- Communicated with customers and team members to solve problems.
Education
High School Diploma -
Ashbrook High School
Gastonia, NC06-2011
Skills
- Active listening
- Data entry
- Customer service
- Database maintenance
- Problem-solving
- Closing tickets
- Decision-making
- Verbal and written communication
- Prioritizing calls
- Call handling
- Training new hires
- Time management abilities
Awards
Publix Customer Service Representative - 2020, Received an award for preventing a shoplifter from stealing over $300 of product.
Timeline
Dispatcher
Cox Automotive
03.2025 - Current
Outdoor Sales Representative
Spectrum
08.2024 - 03.2025
Member Services Representative
Carolina Cooperative Federal Credit Union
06.2022 - 03.2024
Front Desk Representative - Laundry Attendant
Hampton Inn & Suites by Hilton
08.2021 - 06.2022
Customer Service Representative - Team Lead
Publix
06.2015 - 08.2021
High School Diploma -
Ashbrook High School