Ashley Grubb
Lakewood,CA
Summary
Accomplished professional with a proven track record at Wells Fargo & Company, adept in exceptional customer service and excellent time management. Demonstrated ability to mentor staff, streamline processes, and enhance customer satisfaction, leading to increased loyalty. Skilled in accurate financial handling and fostering professional growth, achieving a significant reduction in reporting turnaround time.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Teller
Wells Fargo & Company
10.2018 - 07.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Waitor
Lucilles Smokehouse BBQ
09.2017 - 10.2018
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Customer Service Representative
Aaa
08.2016 - 09.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Baskin Robbins Ice Cream
07.2013 - 09.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
CMA
Lakewood Regional Medical Center
03.2014 - 08.2015
- Mentored junior staff members on best practices in accounting procedures, fostering a collaborative work environment conducive to professional growth.
- Achieved streamlined payroll processing, ensuring accurate and timely employee payments.
- Led team training sessions on regulatory compliance, ensuring adherence to financial laws and standards.
- Reduced financial reporting turnaround time, meeting all regulatory submission deadlines.
Cashier
Journeys Shoes
02.2013 - 03.2014
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Golden West College
Huntington Beach, CA05.2016
Mayfair High School
Bellflower, CA06.2013
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
Accomplishments
- Promoted to Lead Teller based on superior performance.
- Successfully trained two new tellers over a two month time period.
Certification
- Certified Bank Teller (CBT) - Institute of Certified Bankers.
- Drafting Official Checks & Money Orders Compliance Training – Office of the Comptroller of the Currency or similar regulatory bodies.
- Check Processing Operations Certificate – Federal Reserve Banks' Education Services.
Timeline
Teller
Wells Fargo & Company
10.2018 - 07.2023
Waitor
Lucilles Smokehouse BBQ
09.2017 - 10.2018
Customer Service Representative
Aaa
08.2016 - 09.2017
CMA
Lakewood Regional Medical Center
03.2014 - 08.2015
Cashier
Baskin Robbins Ice Cream
07.2013 - 09.2015
Cashier
Journeys Shoes
02.2013 - 03.2014
Golden West College
Mayfair High School