Ashley Guerra
Allentown,PA
Summary
Dynamic leader with proven expertise in team building and leadership, honed at Reeb Millwork through the development of standardized operating procedures that enhanced product consistency. Excelled in customer engagement and problem-solving, significantly improving service levels. Skilled in mentoring staff and optimizing operational efficiency, demonstrating a commitment to excellence and performance.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
TJ Max
Allentown, PA
08.2023 - 02.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Interviewed and trained staff associates and equipped to comply with company policies and procedures.
Production Team Lead
Reeb Millwork
Bethlehem, PA
04.2022 - 08.2023
- Attained higher product consistency through the development and enforcement of standardized operating procedures.
- Planned, scheduled, and delegated daily work to team of employees.
- Tracked daily production, inventory usage and notable incidents to support operational planning and strategic decision making.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Front Desk Receptionist
Dental Dreams
Allentown, PA
01.2020 - 04.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
Education
Lehigh Career & Technical Institute
Schnecksville, PA06.2019
Skills
- Problem-solving
- Customer service
- Customer engagement
- Team building and leadership
- Goals and performance
Timeline
Assistant Store Manager
TJ Max
08.2023 - 02.2025
Production Team Lead
Reeb Millwork
04.2022 - 08.2023
Front Desk Receptionist
Dental Dreams
01.2020 - 04.2022
Lehigh Career & Technical Institute