Ashley Guerrero
Whittier,CA
Summary
Knowledgeable and compassionate Crisis Counselor with over 10 years of experience in Management, Community Based Social Services, and expertise helping with suicidal and homicidal crises. In-depth knowledge of case management best practices, confidentiality, and committed to providing compassion driven outcomes. Looking for a long-term position where I can grow and continue to provide expertise to impact the lives of others in a positive way. Proficient in both telephone and text support.
Overview
8
8
years of professional experience
Work History
Crisis Intervention Specialist
Be Well OC
03.2022 - Current
- Works mobile crisis shifts patrolling the streets and parks of designated city as dispatched by the Newport Beach Police Department
- Member of on-call emergency response team for crisis intervention within facility
- Evaluates risk to client or others by gathering information and conducting mental health assessments and providing crisis counseling
- Uses skills such as active listening, deescalation tactics, and collaborative problem-solving daily to connect with clients and address concerns
- Delivers individualized counseling services to clients working through issues such as mental illness and substance abuse
- Maintains confidentiality and respect the boundaries of clients experiencing emotional distress
Children’s Social Worker/Administrative Assistant
Department of Children and Family Services
08.2019 - 03.2022
- Investigated an average of 15 referrals weekly alleging child abuse, neglect, and/or exploitation by observing the child's well-being and living environment
- Ensured clients were provided welfare and protective services by driving to client's location and conducting monthly face to face visits with child, family, and caregivers; collaborating with the Child and Family Team (CFT) and others, as appropriate
- Provided clients with various services from the Department of Children and Family Services and/or other community resources to help improve their lifestyle and living conditions
- Reported child abuse in accordance with legal standards of mandatory reporters
- Attended court proceedings, submits documents, and offers testimony when required
Refugee Resettlement Worker
Crittenton Children & Family Services
08.2018 - 08.2019
- Maintained vigilant supervision of an average of 10 underage minors placed in 24/7 care each day
- Provided coaching services and counseled refugees to bring awareness of problems, deal with crisis situations, and develop action plans
- Demonstrated effective and consistent Therapeutic Crisis Intervention
- Taught and coordinated weekly ILP workshops to youth
- Collaborated on program operations with case manager, including offering feedback from participants and improvement recommendations
- Helped social workers build, coordinate and lead programs supporting individuals with emotional and physical concerns
Assistant Manager
Marie Callender's
12.2017 - 08.2019
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Created employee schedules to align coverage with forecasted demands
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Mentored team members to enhance professional development and accountability in workplace.
Case Manager
Youth Policy Institute
02.2016 - 12.2018
- Worked with an average of 10 clients per week to improve life choices and maximize benefits of programs
- Spoke with homeless population and foster youth groups to expand community engagement and program outreach
- Created individual case plans to ensure foster youth and homeless population completed all required program components
- Detailed program operations and participant activities with comprehensive recordkeeping
- Helped participants meet individual mile stones and programmatic benchmarks for outcomes
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs
- Created plans and communicated deadlines to ensure projects were completed on time
Education
Bachelor of Arts - Psychology
California State University - Long Beach
Long Beach, CA12.2017
Skills
- Strategy Implementation
- Risk/Mental Health Assessment
- Applied Behavioral Analysis
- Crisis Intervention/Crisis Handling
- Creative Problem Solver
- Safety Planning
- Inbound Call Management
- Individualized Counseling
Timeline
Crisis Intervention Specialist
Be Well OC
03.2022 - Current
Children’s Social Worker/Administrative Assistant
Department of Children and Family Services
08.2019 - 03.2022
Refugee Resettlement Worker
Crittenton Children & Family Services
08.2018 - 08.2019
Assistant Manager
Marie Callender's
12.2017 - 08.2019
Case Manager
Youth Policy Institute
02.2016 - 12.2018
Bachelor of Arts - Psychology
California State University - Long Beach