Ashley Guzman
Rancho Santa Margarita,CA
Summary
Motivated and results-oriented professional with experience in high-volume customer-facing environments. Skilled at building relationships, communicating persuasively, and managing multiple priorities under pressure. Eager to leverage strong problem-solving and sales skills to drive growth and deliver results.
Overview
11
11
years of professional experience
Work History
Account Executive
Hometown Equity Mortgage, LLC (NMLS #133519) Dba TheLender
08.2025 - Current
- Enhanced broker engagement through proactive outreach and consistent follow-up efforts.
- Supported loan production by leveraging expertise in wholesale mortgage products and guidelines.
- Tracked account activity and managed pipeline using CRM and dialing tools effectively.
- Strengthened early-stage broker relationships by delivering responsive and timely support.
Bartender
Heat Ultra Lounge
06.2021 - Current
- Generate $2,000–$5,000+ in sales per shift, often managing large sections independently
- Build fast, authentic relationships with guests to encourage repeat business
- De-escalate tense situations with professionalism (e.g. cutting off intoxicated patrons)
- Handle multiple orders, guest requests, and transactions simultaneously in a fast-paced club environment
Bartender/Server
Eureka!
02.2023 - 05.2024
- Joined opening team for a brand-new location; completed intensive training in POS and service
- Consistently up-selling food and drinks by tailoring recommendations to each guest
- Built rapport with guests in a sit-down setting, developing a regular customer base
- Managed bar and table sections efficiently while maintaining high service standards
Assistant Manager
Alebrijes Grill
02.2015 - 02.2023
- Promoted from cashier to assistant manager at a high-traffic food truck
- Handled inventory, cash management, staff scheduling, and daily operations
- Trained new team members and resolved scheduling, staffing, and customer issues
- Fostered a positive team environment and ensured smooth shift operations
Skills
- Relationship Building & Client Engagement
- Persuasive Communication & Active Listening
- Time Management in Fast-Paced Environments
- Sales Mindset & Opportunity Recognition
- Conflict Resolution & Problem Solving
- Multitasking & Prioritization
- Product Knowledge & Recommendation Skills
- Adaptability & Quick Learning
LANGUAGES
Spanish - Highly proficient
Timeline
Account Executive
Hometown Equity Mortgage, LLC (NMLS #133519) Dba TheLender
08.2025 - Current
Bartender/Server
Eureka!
02.2023 - 05.2024
Bartender
Heat Ultra Lounge
06.2021 - Current
Assistant Manager
Alebrijes Grill
02.2015 - 02.2023