Results-driven Account Development Manager with 20+ years of experience building and growing key client relationships in B2B environments. Proven ability to increase account revenue, strengthen customer loyalty and exceed sales targets through strategic outreach and consultative selling. Skilled in Salesforce CRM, account strategy and cross-functional collaboration to drive business growth.
Overview
28
28
years of professional experience
Work History
Account Development Manager
Staples Promotional Products
05.2007 - 01.2026
Managed and grew a portfolio of key accounts including John Deere and Kubota dealer networks, building strong relationships with decision-makers to increase revenue and customer retention.
Consistently drove account growth through proactive outreach, weekly calls, targeted Salesforce campaigns, uniform programs and Sage sites.
Developed and delivered accurate and timely customer quotes aligned with pricing strategies to meet margin goals.
Collaborated with internal teams to align client needs with company offerings, including promotional programs and product solutions.
Strengthened partnerships with external vendors to expand product offerings and enhance client satisfaction.
Contributed to overall sales performance by identifying opportunities for upselling and cross-selling.
KEY ACHIEVEMENTS
Grew key account from 2024 to 2025 by 16%.
Managed dealer portfolio of two key accounts with additional smaller accounts.
Consistently met or exceeded sales and margin targets.
Account Development Manager/Telesales Representative
American Identity
05.1998 - 04.2007
Education
Bachelor of Arts - Communications
Dordt University
Sioux Center, IA
Skills
Account Management & Client Retention
Sales Strategy & Revenue Growth
Relationship Building & Client Engagement
CRM Systems (Salesforce)
Microsoft Office (Excel, PowerPoint, Outlook)
Strategic Planning and Problem Solving
Cross-functional Team Collaboration
Customer Service Excellence
Timeline
Account Development Manager
Staples Promotional Products
05.2007 - 01.2026
Account Development Manager/Telesales Representative
Manager - Business Development / Customer Success / Account Management at Market Research FutureManager - Business Development / Customer Success / Account Management at Market Research Future