Ashley Guzman
Bronx,NY
Summary
I am a dynamic administrative professional with extensive experience in operations and management, adept at navigating challenges with a proactive, results-oriented mindset. Known for my problem-solving abilities, adaptability, and creativity, I consistently drive impactful contributions toward organizational goals. My expertise in operational support, combined with proficiency in G Suite and Microsoft Office, facilitates the effective streamlining of processes and task management to enhance team efficiency. I am dedicated to a culture of continuous learning and growth while significantly contributing to overall organizational success.
Overview
1
1
Language
21
21
years of professional experience
Work History
Facilities Program Manager
Jones Lang LaSall
New York, NY
01.2022 - Current
- Results-driven Workplace Experience Manager with proven expertise in leading reception operations, driving service excellence, and enhancing workplace experiences. Skilled in team leadership, mentorship, being a direct report to staff, operational management, business continuity planning, subcontractor onboarding, training and development, and all types of engagement. Managed escalations, coordinated projects and events, supported safety and security initiatives, and provided exceptional customer service. Committed to building high-performing teams and improving operational efficiency while maintaining a professional, client-focused workplace. Recommendations from clients, highlighting my professionalism, work ethic, and commitment to service excellence, are available upon request.
- Led cross-functional teams to execute strategic initiatives and achieve project objectives.
- Assisted in development comprehensive project plans, ensuring alignment with organizational goals and client needs.
- Managed client base relationships, facilitating clear communication and collaboration throughout the project lifecycle.
Cast Member
Disney Store Company
New York, NY
06.2014 - Current
- With over 12 years of experience in guest entertainment, hospitality, and event coordination, I have a proven ability to provide exceptional service in dynamic, customer-focused environments. I have enhanced customer experiences, trained staff, and met key performance indicators (KPIs) to drive store success. My experience includes enforcing safety protocols, managing back-of-house operations, handling shipments, maintaining inventory, and ensuring store organization.Delivered exceptional guest experiences through personalized service and product knowledge.
- Enhanced store visual merchandising to align with Disney branding standards and seasonal promotions.
- Trained new cast members on operational procedures, customer engagement, and merchandise handling.
Store and wholesales Manager
Godiva Chocolatier
New York, NY
09.2009 - 04.2021
- With over 10 years of experience in customer service and hospitality management, I have successfully led high-volume retail and wholesale operations. During my time managing Godiva’s retail boutiques, I oversaw six locations across the NYC district, where I recruited, trained, and managed staff performance to maintain high standards of service and operational excellence. I facilitated district-wide meetings and project-managed the brand's transition from a traditional chocolate shop to a café boutique. Additionally, I managed private, high-profile clientele and daily event orders, handled all vendor contracts, and collaborated with external partners to uphold company policies.Led team to enhance customer satisfaction through improved service protocols.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Developed training programs for staff skill development and operational efficiency for the region.
Facility Coordinator
Food Change
New York, NY
07.2005 - 08.2008
- Executed administrative tasks, including answering phones, managing filing systems, and taking messages to ensure office efficiency. Additionally, I contributed to a team that founded the EatWise program, which focuses on educating others about healthy lifestyles. Developed agendas, lesson plans, and nutrition fact lists while facilitating meetings to support program objectives. I also provided secretarial support and volunteered in partnership with Cornell University to support program initiatives.
- Coordinated maintenance schedules to ensure optimal facility operations and compliance with safety regulations.
- Managed vendor relationships to secure timely service delivery for facility-related needs.
- Implemented inventory tracking systems for supplies, enhancing procurement efficiency and reducing waste.
Education
No Degree - Hospitality Management
Wilmington University
New Castle, DENo Degree - Hospitality Management
New York City College of Technology
Brooklyn, NY09-2011
High School Diploma - Hospitality Administration And Management
Food And Finance H.S
New York, NY06-2008
Skills
- Operational Management
- Project Coordination
- Safety Compliance
- Vendor management
- Business Performance Management
- Training and Development
- Office administration
- Proficient in MS Office
- Technology proficiency
- Time and Task Management
- Leadership and mentoring
- Critical thinking
- Problem-solving
- Team leadership and direction
- Detail-oriented
- Strategic planning
- Policy and procedure improvements
- Program leadership
- Interpersonal skills
- Work Planning and Prioritization
- Data collection & research
- Flexible and adaptable
- Public speaking
- Relationship building
- Customer service
- Scheduling and planning
- Cross functional team builder
- Change management
- Cultural sensitivity
- Google workspace
- Talent recruitment
- Compliance enforcement
Languages
Bilingual English/ Spanish and some Sign language.
Timeline
Facilities Program Manager
Jones Lang LaSall
01.2022 - Current
Cast Member
Disney Store Company
06.2014 - Current
Store and wholesales Manager
Godiva Chocolatier
09.2009 - 04.2021
Facility Coordinator
Food Change
07.2005 - 08.2008
No Degree - Hospitality Management
New York City College of Technology
No Degree - Hospitality Management
Wilmington University
High School Diploma - Hospitality Administration And Management
Food And Finance H.S