Ashley Hahn
Healthcare
Excelsior Springs,MO
Summary
Dedicated Clinic Support Representative with expertise in customer service, communication, and patient management. Proven ability to streamline processes, enhance service delivery, and improve patient satisfaction.
Overview
19
19
years of professional experience
Work History
Clinic Support Representative
Cameron Regional Medical Center
Cameron, MO
10.2019 - Current
- Managed patient scheduling and appointment confirmations, ensuring efficient clinic operations.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Processed patient registrations and maintained accurate electronic health records for compliance.
- Coordinated insurance verification and billing inquiries, improving financial workflow accuracy.
- Oversaw front desk operations, training new receptionists in procedures and system usage.
- Called patients to remind of upcoming appointments and help schedule testing for off-site services.
- Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
- Verified insurance information, facilitating a smooth billing process for both patients and the clinic.
- Collected personal, medical and insurance information to provide accurate verification of benefits.
- Supported administrative staff with various tasks such as document preparation and data entry.
- Processed payments from patients for co-pays and uninsured visits.
- Organized patient files and medical records, resulting in easier access for clinic staff when needed.
- Handled sensitive patient information with discretion and adhered to HIPAA regulations consistently throughout daily tasks.
- Facilitated successful appeals for denied services by providing detailed documentation supporting medical necessity as required by insurers.
- Requested and prepared documentation required to support medical necessity for services being authorized.
- Demonstrated attention to detail when comparing physician orders against established protocols for medical necessity.
- Reduced claim denials with meticulous documentation and accurate assessments of medical necessity.
Server
Nelle's Country Restaurant
Cameron, MO
08.2009 - 01.2022
- Provided exceptional customer service, ensuring a welcoming dining experience.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Collaborated with kitchen staff to deliver timely and accurate orders.
- Trained new servers on menu items, service protocols, and point-of-sale system usage.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Developed strong relationships with regular customers, fostering repeat business and referrals.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Contributed to inventory management by monitoring stock levels.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Sever
Washington Street
Cameron, MO
09.2019 - 04.2020
- Trained and mentored new staff on service standards and menu knowledge.
- Managed customer orders efficiently to ensure timely delivery and satisfaction.
- Collaborated with kitchen staff to streamline order preparation processes.
- Implemented upselling techniques, enhancing guest dining experiences and increasing revenue.
- Monitored inventory levels and assisted in ordering supplies as needed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Legal Secretary
Law Firm of Christopher C. Fink
Cameron, MO
07.2007 - 03.2010
- Managed case files and documentation for legal proceedings, ensuring accuracy and compliance with regulations.
- Coordinated scheduling for court appearances, depositions, and client meetings to optimize attorney efficiency.
- Maintained electronic filing systems, enhancing accessibility of legal documents for staff and clients.
- Assisted in drafting legal correspondence and pleadings, ensuring clarity and adherence to formatting standards.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Received and placed telephone calls to clients and prospective clients.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
Education
Associate of Arts - Business & Technology
North Central Missouri College
Trenton, Mo12-2019
Skills
- Customer satisfaction
- Documentation
- Customer service
- Problem-solving
- Verbal and written communication
- Office administration
- Schedule coordination
- Organization
- Microsoft office
Timeline
Clinic Support Representative
Cameron Regional Medical Center
10.2019 - Current
Sever
Washington Street
09.2019 - 04.2020
Server
Nelle's Country Restaurant
08.2009 - 01.2022
Legal Secretary
Law Firm of Christopher C. Fink
07.2007 - 03.2010
Associate of Arts - Business & Technology
North Central Missouri College