Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Hall

New Castle,PA

Summary

Dynamic Shipping Manager with proven expertise at Keystone Arms, excelling in team leadership and problem-solving. Enhanced customer satisfaction through prompt issue resolution and reduced transportation costs by negotiating favorable freight rates. Proficient in ERP software and committed to maintaining high-quality standards in warehouse operations.

Overview

7
7
years of professional experience

Work History

Receptionist

Berkely Eye
New Castle, PA
07.2025 - Current

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Maintained organized and clean front office area to create professional and welcoming environment

for visitors and employees.

• Scheduled, coordinated and confirmed appointments and meetings.

• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

• Collected room deposits, fees, and payments

Shipping Manager

Keystone Arms
Hillsville , PA
04.2023 - 07.2025
  • Pulled, verified, and packaged items for shipment.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
  • Reduced order errors with thorough quality control checks before dispatching shipments.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Negotiated favorable freight rates with carriers, leading to reduced transportation costs.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Determined most cost-effective procedures and routes for shipments.

Food Service Worker

Nutrition Group
New Wilmington, PA
09.2022 - 04.2023
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.

Front Desk Receptionist

Dr. Joshuason LTC
New Castle, PA
03.2019 - 02.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.

Education

High School Diploma -

Mohawk Are High School
Bessemer, PA
2012

Skills

  • Team leadership
  • Verbal and written communication
  • Interactive communication skills
  • Warehouse operations
  • Microsoft Excel
  • Staff leadership
  • Invoicing
  • Customs compliance
  • Invoice verification
  • ERP software
  • Teamwork
  • Problem-solving
  • Time management

Timeline

Receptionist

Berkely Eye
07.2025 - Current

Shipping Manager

Keystone Arms
04.2023 - 07.2025

Food Service Worker

Nutrition Group
09.2022 - 04.2023

Front Desk Receptionist

Dr. Joshuason LTC
03.2019 - 02.2021

High School Diploma -

Mohawk Are High School
Ashley Hall