COURTNEY CHISHOLM
Plant City
Summary
Dedicated professional with extensive experience in customer service and office management. Proven track record in ensuring compliance and enhancing customer satisfaction. Skilled in training staff to improve service delivery and operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Receptionist
Pilka & Associates
Brandon
07.2024 - Current
- Greeted visitors and clients warmly, creating a welcoming atmosphere.
- Managed phone calls and directed inquiries to appropriate staff members.
- Maintained organized filing systems for client documents and records.
- Assisted in preparing meeting rooms for client consultations and internal meetings.
- Coordinated office supplies inventory to maintain stock of essential items for operational efficiency.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided comprehensive administrative support to staff, including typing letters, filing documents, and scanning and copying to ensure smooth office operations.
- Managed incoming mail distribution, courier services, faxes, and photocopying to streamline communication and documentation processes.
- Processed incoming payments using various financial software tools.
- Managed incoming payments from clients while ensuring proper documentation is retained.
Call Center Customer Service Representative
Humana
09.2016 - 06.2024
- Resolved customer concerns and questions to enhance satisfaction
- Adaptability and flexibility
- Computer literacy
- Outbound and Inbound calls
- Demonstrated empathy towards members to build trust and rapport
- Provide top Customer service
- Verified benefits, claims, and OTC requests for accurate service
- Applied medical terminology in communication with healthcare professionals.
- Pay attention to detail
CSR/Call Center Supervisor/ Agent
Humana
09.2016 - 06.2024
- Trained staff to enhance customer service skills for handling challenging customers, improving overall satisfaction.
- Guided employees in resolving difficult or complex problems, ensuring effective service delivery.
- Make sure KPIs are met
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Coached team members on metrics and consumer experience behavior identification, leading to improved satisfaction ratings.
- Addressed escalated customer service concerns to ensure satisfaction.
- Performed quality assurance checks to maintain service standards.
Office Manager
Levell Enterprise Inc.
08.2010 - 02.2018
- Managed, scheduled and coordinated office functions and activities for employees.
- Managed office inventory and ordered supplies to maintain optimal stock levels.
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Coded and entered daily invoices with in-house accounting software.
- Recruited and hired qualified candidates, enhancing team capabilities.
- Ensured compliance by conducting weekly meetings and monitoring adherence.
- Conducted quality assurance checks on products to ensure high standards.
Center Supervisor
CSL Plasma
Wilton Manors
01.2011 - 11.2016
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided ongoing training to address staff needs.
- Make sure compliances are being met and followed.
- Make sure KPIs are being met.
- Draw blood. Process Bottles of plasma.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Checked hemoglobin levels of individuals prior to blood donation.
- Check Vitals
- Check time clock(Payroll)
- Long distance travel
- Managed money card for travel expenses and budgeting.
Education
Certified Nursing Assistant -
Jacksonville Job Corps
Jacksonville, FL03-2013
Masters Criminal Justice - Criminal Justice
Everest College
Pompano Beach, FL01-2011
High School Diploma -
Coconut Creek High School
Coconut Creek, FL05-2007
Skills
- Office Management
- Customer Service
- Handling Customer Complaints
- Inbound and outbound calls
- Appointment scheduling
- Multitasking and Organization
- Document management
- Data entry
- Teams, Digbot, Genesys, CRM
- Telecom experience
- Microsoft Office
- Performance Management
- Quality Assurance
- Regulatory Compliance
- Compliance adherence
- Work From Home
- Team Leadership
- Motivational Leadership
- Staff training
- Employee training
- Time management
- Conflict resolution
- Team player
- Team leadership
- Inventory management
- Multi-line phone system operation
- Epic Training, My Chart
- Medical terminology
- Patient counseling
- Patient examination
- Patient testing
- Intake and discharge
- Medication administration
- Vital signs documentation
- Infection control
- Infection control
- Vital signs documentation
Accomplishments
- Top performer award- 2009- Exceeded attendance
- Employee of the Month- 2009- Bonus for work flow
- Employee of the Month- 2019
Certification
- Certified Nursing Assistant- Jacksonville Job corps- 2013
Affiliations
- Volunteer(Food Pantry)- Plant City FL,33563 -2023-Present
- Couples Ministry(Church) - Plant City FL,33563 -2025-Present
- Administration Staff(Church)- Plant City Fl, 33563- Present
Timeline
Receptionist
Pilka & Associates
07.2024 - Current
Call Center Customer Service Representative
Humana
09.2016 - 06.2024
CSR/Call Center Supervisor/ Agent
Humana
09.2016 - 06.2024
Center Supervisor
CSL Plasma
01.2011 - 11.2016
Office Manager
Levell Enterprise Inc.
08.2010 - 02.2018
Certified Nursing Assistant -
Jacksonville Job Corps
Masters Criminal Justice - Criminal Justice
Everest College
High School Diploma -
Coconut Creek High School