Ashley Hall
Summary
Organized professional with over 10 years of experience in administrative roles. Skilled in managing extensive caseloads and ensuring adherence to program standards. Proficient in electronic records management, emphasizing confidentiality and professionalism. Effective communicator with strong problem-solving abilities and empathy in service coordination.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Intervention Specialist-TCOOMMI
Burke
Nacogdoches
04.2023 - 04.2026
- Administered documentation, scheduling, and compliance tracking for caseload of up to 35 clients on probation and/or parole enrolled in TCOOMMI services, ensuring adherence to program standards.
- Coordinated care for caseload by collaborating with probation/parole officers and external agencies to support client needs.
- Monitored client compliance requirements and updated records accurately and efficiently.
- Maintained electronic records, ensuring documentation compliance with state and program organizational standards.
- Managed multiple priorities while maintaining professionalism and confidentiality.
- Handled confidential documents in an organized fashion according to established protocol.
- Input data into spreadsheets utilizing Microsoft Excel, Netsmart, and Webapp.
Mental Health Clinician
Burke
Nacogdoches
10.2015 - 04.2023
- Managed high-volume caseload of up to 75 clients, ensuring accurate documentation and compliance with service standards.
- Completed electronic documentation, assessments, and reports in compliance with organizational and state requirements.
- Coordinated services and communication among interdisciplinary teams and outside providers to enhance client care.
- Performed crisis intervention and risk evaluation to safeguard clients and facilitate appropriate care provision.
- Facilitated educational sessions for clients and families using HHSC-approved resources, promoting understanding of mental health topics and available support.
- Developed tailored treatment strategies addressing the needs of varied client demographics.
- Documented client progress and treatment outcomes in electronic records.
- Educated clients and families regarding mental illness diagnoses, medication effects, community resources, and pertinent information.
Case Manager
Grace Manor
Center
09.2013 - 09.2015
- Coordinated services and maintained comprehensive records for foster children and families, ensuring effective therapeutic placements.
- Managed and monitored 30 active cases, ensuring organized documentation and tailored service plans to meet individual needs.
- Developed and monitored Individualized Plans of Service to improve stability and reduce behavioral concerns, as well as communicated regularly with families, providers, and outside agencies to coordinate services effectively.
- Maintained accurate records and completed documentation promptly to support compliance and enhance service delivery.
- Maintained accurate documentation of client interactions and care plans.
Education
Bachelor of Arts - Psychology, Child and Family Development
Stephen F. Austin State University
Nacogdoches, TX12-2013
Skills
- Netsmart Anasazi and Webapp applications
- Electronic records management
- Documentation and recordkeeping
- Organizational skills
- Multitasking ability
- Meeting coordination
- Collaboration with agencies
- Data management
- Professional ethics
- Crisis intervention
- Team coordination
- Client scheduling
- Travel arrangements
- Policy implementation
Certification
- CPR/First Aid Certified
- SAMA (Aggression Management) Certified
- Trained in Suicide Screening & Assessment
- Texas CANS Certified (Ages 6-17) and Texas ANSA Certified
Additional Information
Strong verbal and written communication skills, Nominated for Case Manager of the Year - TFFA Annual Conference (2014), Held multiple jobs while in college, including Server, Tanning Consultant, and Childcare.
Timeline
Intervention Specialist-TCOOMMI
Burke
04.2023 - 04.2026
Mental Health Clinician
Burke
10.2015 - 04.2023
Case Manager
Grace Manor
09.2013 - 09.2015
Bachelor of Arts - Psychology, Child and Family Development
Stephen F. Austin State University