Ashley Hamerton
Minneapolis,MN
Summary
Dedicated employee with 13+ years experience in various customer facing roles, and 6+ years of SalesForce experience. I've helped improve company procedures, created training programs, and found solutions to improve company efficiency across my roles at various companies. I do well as a part of a team, but I can also be relied upon to get great results on my own. I am adaptable to change while maintaining a positive attitude.
Overview
17
17
years of professional experience
Work History
Rental Program Analyst
AbleNet Inc.
10.2023 - Current
- Assist with analyzing and changing rental program workflows
- Collecting and reviewing summaries and evaluations for rental insurances
- Managing cases that require additional documentation, including denials and additional information requests
- Reaching out to families and SLPs to communicate needs over phone, email, and SMS
- Handling customer issues to the best of my ability without escalation
- Responding to customer outreaches in a timely manner
- Answering inbound questions about rental program for both external and internal stakeholders
- Checking the status of authorizations for rental files
- Communicating with insurance companies as needed
- Fixing internal issues on files as they are encountered
- Negotiating and signing SCAs and LOAs
- Updating insurance and payment structure when insurance changes
- Auditing files when insurance changes
- Collecting and reviewing new evaluations when insurance changes
Office Coordinator
AbleNet Inc.
03.2023 - 10.2023
- Managing projects by coordinating with multiple vendors
- Managing the stock of supplies onsite
- Assisting with employee engagement
- Maintaining and adding employee information in ADP
- Assisting with medical record audits, recoupments, appeals, and medicare invoicing
- Assisting with courier service and mail for communications team
- Leading the Events & Donations Committee meetings each month and executing ideas brought up during those meetings
- Assisting the management team with projects as requested
- Quarterly OIG searches on all employees
Accounting Assistant
Vanguard Cleaning Systems of Minnesota
01.2021 - 03.2023
- Depositing payments from customers via check, ACH, and credit card
- Paying vendors in a timely manner to ensure no invoices are past due
- Organizing and remitting payment to 60+ franchisees monthly
- Calculation and payment of monthly expenses such as royalties and state sales tax
- Reviewing and organizing documentation of employee expense reports
- Reconciliation of all bank accounts and credit cards monthly
- Yearly audit duties to provide information to our accounting firm
- Preparation, printing, and mailing 1099's to all required vendors
- Creating and sending invoices and credits to customers
- Training in new accounting staff
- Accounts receivable collections
- Weekly financial reports for the President
- Creating new procedures for the accounting role
Office Manager
Vanguard Cleaning Systems of Minnesota
06.2018 - 12.2021
- Identifying issues within company procedures and finding solutions
- Answering phone calls to assist customers and redirecting them as necessary
- Organizing and filing paperwork for all departments both physically and electronically
- SalesForce administration duties for peak company efficiency
- Creating and maintaining a company SalesForce training program
- Research, testing, and implementation of new procedures or process automations
- Preparing documents for management team
- Managing calendars for the company
- Setting up company outings and volunteer work
- Ordering supplies for the company, customers, and franchisees
- Sending all company mailings and packages
- Running payroll reports for employee comissions
- Monthly reporting for corporate headquarters
Service Professional
Red Lobster
08.2017 - 06.2018
- Acting as manager on duty for the service staff
- Assigning sidework to servers and checking work before end of shift making sure all duties were complete
- Handling customer complaints to ensure highest possible customer satisfaction
- Assisting with discounts, voids, and other transactions as necessary
- End of shift inventory of the kitchen for accurate product counts
- Checking server's receipts and cashing them out at the end of their shift
- Ensuring quality through temperature checks, checking on guests, and oversight on customer complaints
Hostess/Server
Red Lobster
04.2015 - 06.2018
- Seating customers in order while managing wait list
- Accurately taking and placing customer orders
- Opening and closing duties, including assisting managers
- Handling customer complaints without engaging managers as often as possible
- Handling customer payments accurately and securely
Frontline Team Member
Panda Express
02.2013 - 05.2015
- Serving customers and providing a positive guest experience
- Handling customer payments and counting drawer for accuracy at end of shift
- Cleaning and sanitizing frontline to maintain a clean restaurant
- Food prep work as needed
- Training new employees
Assistant Manager
Dunkin' Donuts
03.2014 - 12.2014
- Creating daily bake sheet for prep for the next day
- Receiving and checking truck orders for accuracy and noting missing product
- Daily drawer counts and cash deposits to the bank
- Approving or denying time off requests for employees
- Interviewing and hiring of new employees
- Training new hires
- Handling guest complaints
- Handling store issues and maintenance
- Opening the store and all necessary prep work for front and back of house
Frontline Team Member/Trainer
Culver's
05.2009 - 07.2012
- Making customer orders and ensuring order quality and accuracy
- Taking customer orders and handling payments at the counter and drive thru
- Opening and closing duties to ensure cleanliness and food safety standards were met
- Temping food at the end of shift for food quality
- Training new employees on all frontline positions
Education
High School Diploma -
Mahtomedi High School
Mahtomedi, MN06-2011
Skills
- 6 years SalesForce experience with 3 years of administration
- Completed SalesForce courses in: Administrator, Advanced Administrator, and Advanced Reporting
- Proficient in Microsoft Programs
- Business process improvement
- Detail oriented
- Solution driven
Accomplishments
- Created a SalesForce training program with detailed PowerPoints, video recordings, and screenshots for my previous company
- Transitioned my previous company from SalesForce Classic to Lightning, ensuring the entire team would be prepared for the changes
- Implemented electronic signature software and an electronic filing system for faster contract turnaround
- Helped build out and improve the rental program at AbleNet
Timeline
Rental Program Analyst
AbleNet Inc.
10.2023 - Current
Office Coordinator
AbleNet Inc.
03.2023 - 10.2023
Accounting Assistant
Vanguard Cleaning Systems of Minnesota
01.2021 - 03.2023
Office Manager
Vanguard Cleaning Systems of Minnesota
06.2018 - 12.2021
Service Professional
Red Lobster
08.2017 - 06.2018
Hostess/Server
Red Lobster
04.2015 - 06.2018
Assistant Manager
Dunkin' Donuts
03.2014 - 12.2014
Frontline Team Member
Panda Express
02.2013 - 05.2015
Frontline Team Member/Trainer
Culver's
05.2009 - 07.2012
High School Diploma -
Mahtomedi High School