Ashley Hammond
Dallas,TX
Summary
Hardworking Customer Service Representative bringing 10+ years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Overview
6
6
years of professional experience
Work History
Customer Success Specialist
Brinks Home Security
04.2023 - Current
- Answered over 50 customer telephone calls promptly to avoid on-hold wait times daily.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Care Coordinator
One Call Care Management
12.2019 - 04.2023
- Worked with workers compensation patients to understand needs and provide five-star golden glove customer service.
- Scheduled diagnostic exams for over 30 patients daily.
- Addressed client inquiries and updated database information.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy patients and clients.
Customer Service Representative
Securus Technologies Inc.
- 10.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Honor Academy
Dallas, TX2002
Skills
- Strong verbal communication
- Materials preparation
- Self-motivated
- Team leadership
- Self-motivated
- Skilled in Microsoft Office
- Coordinating care
Timeline
Customer Success Specialist
Brinks Home Security
04.2023 - Current
Customer Care Coordinator
One Call Care Management
12.2019 - 04.2023
Customer Service Representative
Securus Technologies Inc.
- 10.2019
High School Diploma -
Honor Academy
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