Ashley Hannick
Lapeer
Summary
Client-focused Customer Success and Implementation Consultant with progressive experience guiding organizations through SaaS onboarding, system upgrades, and digital transformation initiatives. Known for exceptional communication skills, executive-level presence, and the ability to build trusted client relationships that drive adoption and retention. Strong background in troubleshooting complex system challenges, managing stakeholder expectations, and leading cross-functional collaboration. Thrive in strategic, relationship-centered roles where client partnership and long-term success are the primary focus.
Overview
19
19
years of professional experience
Work History
Implementation Solutions Consultant
PROTECH ASSOCIATES
04.2024 - Current
- Lead client-facing SaaS implementations for association and nonprofit organizations, serving as primary strategic partner throughout onboarding and go-live.
- Facilitate executive-level discovery sessions to assess operational needs and define success metrics
- Guide clients through onboarding, milestone planning, and change management processes
- Serve as main point of contact for stakeholders, ensuring alignment and communication across teams
- Coordinate cross-functional collaboration between clients, development teams, and internal departments
- Lead User Acceptance Testing (UAT) strategy and execution to ensure successful system adoption
- Troubleshoot complex configuration and workflow challenges, identifying root causes and stabilizing client environments
- Deliver high-impact client training sessions designed to increase confidence and long-term usage
- Proactively support post-launch optimization and adoption initiatives
- Togetherwork
Solutions Consultant – Upgrade Team
PROTECH ASSOCIATES
04.2023 - 04.2024
- Supported client transitions during system upgrades and platform enhancements.
- Managed upgrade timelines and stakeholder communication
- Evaluated existing workflows and recommended process improvements
- Served as trusted advisor during change management periods
- Resolved legacy configuration issues and ensured post-upgrade stabilization
- Conducted client walkthroughs and feature adoption sessions
Support Consultant
PROTECH ASSOCIATES
04.2021 - 04.2023
- Managed high-volume client troubleshooting through ticketing system and live support
- Diagnosed root causes of technical issues and documented resolution strategies
- Built strong client relationships through empathy, clarity, and professionalism
- Educated clients to reduce recurring support requests and increase platform confidence
Bartender/Server
SideTracks Bar & Grill
01.2010 - 01.2019
Cocktail Server
Gameworks
01.2009 - 01.2010
Staff Member
Champion Cheerleading
01.2007 - 01.2008
Education
Central Michigan University
Mount Pleasant, MIHigh Honors Graduate -
Lapeer West High School
Skills
- Customer Success & Client Retention
- Executive Communication & Presentation
- Stakeholder Relationship Management
- SaaS Onboarding & Implementation
- Project Coordination & Timeline Management
- User Adoption & Change Management
- Complex Troubleshooting & Root Cause Analysis
- User Acceptance Testing (UAT) Oversight
- Cross-Functional Collaboration
- Conflict Resolution & De-escalation
- Microsoft Dynamics 365 Ecosystem
- Association Management Systems (AMS)
Timeline
Implementation Solutions Consultant
PROTECH ASSOCIATES
04.2024 - Current
Solutions Consultant – Upgrade Team
PROTECH ASSOCIATES
04.2023 - 04.2024
Support Consultant
PROTECH ASSOCIATES
04.2021 - 04.2023
Bartender/Server
SideTracks Bar & Grill
01.2010 - 01.2019
Cocktail Server
Gameworks
01.2009 - 01.2010
Staff Member
Champion Cheerleading
01.2007 - 01.2008
Central Michigan University
High Honors Graduate -
Lapeer West High School