Ashley Harbin
Tampa,FL
Summary
Dynamic senior leader with a track record of enhancing team efficiency and service quality. Skilled in ethical leadership, coaching, and data-driven decision making.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Leader
Chick-fil-A
Riverview, FL
10.2020 - Current
- Led operational initiatives to enhance team efficiency and service quality.
- Developed training programs to onboard new team members effectively.
- Streamlined workflow processes, resulting in improved customer satisfaction scores.
- Mentored staff to cultivate leadership skills and promote career growth.
- Analyzed performance metrics to identify areas for operational improvement.
- Collaborated with management on strategic planning to optimize resource allocation.
- Fostered a positive work environment through effective communication and team-building activities.
- Directed employees, set schedules and prioritized work assignments.
- Set clear team goals and delegated tasks and set deadlines.
- Produced weekly, daily and monthly activity reports and forecasts.
- Provided expert leadership to group of more than [19] employees.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Team Member
Chick-fil-A
Valrico, FL
08.2018 - 07.2020
- Delivered exceptional customer service by efficiently managing orders and addressing inquiries.
- Collaborated with team members to maintain cleanliness and organization in dining areas.
- Operated kitchen equipment safely while preparing food items according to quality standards.
- Assisted in training new staff, enhancing team productivity and operational efficiency.
- Participated in team meetings to discuss challenges, share insights, and develop strategies for improvement.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
House Cleaner
The Royal Maid Service
Tampa, FL
07.2015 - 08.2018
- Performed thorough cleaning of residential properties, ensuring high standards of cleanliness and organization.
- Utilized eco-friendly cleaning products and equipment to promote sustainable practices within client homes.
- Developed customized cleaning plans based on client preferences and specific household needs.
- Trained new staff on efficient cleaning techniques and company policies to uphold service quality.
- Fostered strong relationships with clients through effective communication and personalized service delivery.
Education
High School Diploma -
South County Career Acceleration Academy
Ruskin, FL05-2013
Skills
- Ethical leadership
- Strategic visioning
- Adaptability and resilience
- Data-driven decision making
- Coaching and mentoring
- Customer focus
- Marketing
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
Certification
Food Safety Certification — ServSafe®
Timeline
Senior Leader
Chick-fil-A
10.2020 - Current
Team Member
Chick-fil-A
08.2018 - 07.2020
House Cleaner
The Royal Maid Service
07.2015 - 08.2018
High School Diploma -
South County Career Acceleration Academy