Ashley Harr
DeWitt,MI
Summary
Results-driven Operations Manager experienced in office operations, client management, organizational development, and team building within financial industry. Delivered effective planning and coordination through strong time management and organizational skills, while successfully managing multiple priorities. Leveraged extensive customer service background to enhance client satisfaction and foster positive relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Butler Financial Group
Saint Johns, MI
08.2018 - Current
- Coordinated team meetings to discuss project progress and address challenges.
- Enhanced customer experiences through effective quality assurance practices.
- Resolved customer complaints promptly, maintaining optimal satisfaction levels.
- Directed daily operations by overseeing client scheduling and follow-up tasks.
- Supervised employee workflow to maximize productivity and uphold quality standards.
- Presented performance reports to advisors during meetings for informed decision-making.
- Identified deficiencies and conducted root-cause analysis to implement solutions.
- Monitored efficiency of processes, team performance, and customer service metrics.
- Coordinated training and inventory control initiatives to streamline operations.
Customer Service Specialist
Hilderbrand Jewelers
Perryville, MO
- Processed transactions accurately using point-of-sale systems and software.
- Resolved customer issues through knowledgeable and friendly service.
- Maintained expertise in promotions, payment policies, and security practices.
- Provided product knowledge to enhance customer satisfaction and experience.
- Fostered strong customer relationships to encourage repeat
Education
High School Diploma -
Perryville High School
Perryville, MO05.2001
Skills
- Operations Management
- Process planning
- Schedule management
- Maintaining Compliance
- Client Relations
- Customer Service Management
- Staff Management
- Team Leadership
- Decision Making
- Problem-Solving
- Troubleshooting skills
- Analytical skills
- Proficiency in Microsoft Office software
- Communication skills
- Marketing
- Records management
Certification
• Licensed Medicare Provider in the State of Michigan.
• Health and Accident Insurance license through the State of Michigan Department of Insurance and Financial Services.
• Finra License holder of SIE, Series 6, and Series 63.
• Health and Accident Insurance license through the State of Michigan Department of Insurance and Financial Services.
• Finra License holder of SIE, Series 6, and Series 63.
Timeline
Operations Manager
Butler Financial Group
08.2018 - Current
Customer Service Specialist
Hilderbrand Jewelers
High School Diploma -
Perryville High School