Ashley Harris
Baton Rouge,LA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Alorica
Humble, Texas
01.2022 - Current
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Performed outbound calling campaigns to promote new products or services.
Customer Service Sales Representative
Metro PCSInc
Baton Rouge, LA
02.2017 - 11.2019
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
- Resolved customer service issues in a timely manner.
- Maintained records of customer interactions and transactions.
- Followed up on customer inquiries not immediately resolved.
- Compiled reports on overall customer satisfaction.
- Recognized potential areas needing improvement in the customer service process.
Warehouse Worker
Walmart
Tuscaloosa, Alabama
01.2015 - 12.2016
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assembled orders according to customer requests.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
Education
Associate Degree Computer Science And Technology - Computer Technology
Virginia College of Birmingham
Birmingham, AL02-2023
High School Diploma -
Central High School
Tuscaloosa, AL05-2014
Skills
- Sales closing
- Account updating
- Call logging
- Complaint resolution
- Customer service
- Inbound phone call management
- Logging call information
- Customer support
- Performance monitoring
- Customer relationship management
- Technical troubleshooting
- Call center customer service
- Product knowledge
- Quality assurance
- Call handling
- Verbal and written communication
- Customer communications
- Answering questions
- Call control skills
- Gathering information
- Customer service documentation
- Customer service leadership
Timeline
Call Center Representative
Alorica
01.2022 - Current
Customer Service Sales Representative
Metro PCSInc
02.2017 - 11.2019
Warehouse Worker
Walmart
01.2015 - 12.2016
Associate Degree Computer Science And Technology - Computer Technology
Virginia College of Birmingham
High School Diploma -
Central High School