Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ashley Harris

Houston,TX

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

ADC Lead

Goodwill Industries Of Houston
Houston, TX
10.2022 - 09.2024
  • Verified accuracy of tickets issued by ensuring that all information is correct.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Security Officer

HCPO Security
Houston, TX
11.2020 - 09.2022
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Enforced access control measures in accordance with established procedures.
  • Searched bags manually to identify prohibited items and contraband.
  • Documented security-related situations and submitted in-depth reports to superiors.

Customer Advocate

T Mobileretailer
Houston, TX
08.2018 - 09.2020
  • Strengthened customer retention by offering discount options.
  • Updated databases with new and modified customer data.
  • Consulted with customers to discuss concerns and offer detailed information.
  • Utilized various software tools such as CRMs or ticketing systems for tracking purposes.

Customer Service Specialist

MPF Sales and Marketing
Houston, TX
09.2017 - 07.2018
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Education

Data Entry Business Tech -

Gary Job Corps
San Marcos, TX
03-2008

High School Diploma -

Penn Foster Career School
Scranton, PA
02-2008

BBA -

Strayer University
Washington, DC

Skills

  • Maintaining confidentiality
  • Documentation accuracy
  • Complaint resolution
  • Refunds processing
  • Data entry
  • Data entry accuracy
  • Task prioritization
  • Teamwork and collaboration
  • Quality assurance
  • Problem-solving skills
  • Inbound and outbound calling
  • Warehousing functions
  • Microsoft office
  • MS office
  • Retail store support
  • POS systems and ordering platforms
  • Money handling

Accomplishments

  • Honors President's List- Fall 2023
  • Honors President's List- Winter 2024
  • Honors Dean's List- Spring 2024
  • Honors Dean's List- Fall 2024
  • Productivity Badge- Fall 2024
  • Top 10% Student of Strayer University
  • GPA 3.8

Timeline

ADC Lead

Goodwill Industries Of Houston
10.2022 - 09.2024

Security Officer

HCPO Security
11.2020 - 09.2022

Customer Advocate

T Mobileretailer
08.2018 - 09.2020

Customer Service Specialist

MPF Sales and Marketing
09.2017 - 07.2018

Data Entry Business Tech -

Gary Job Corps

High School Diploma -

Penn Foster Career School

BBA -

Strayer University

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Ashley Harris