Ashley Harris
Alexandria,VA
Summary
Accomplished Management & Program Analyst with over 25 years of experience in organizational development and risk assessment. Skilled in teamwork, customer service, and time management, committed to enhancing operational performance through strategic initiatives and compliance training.
Overview
25
25
years of professional experience
Work History
Management & Program Analyst
Department of Defense, Office of the Inspector General
Alexandria, VA
10.2000 - Current
- Analyzed organizational processes to identify areas for improvement and enhance operational efficiency.
- Led cross-functional teams in the development and implementation of strategic initiatives across the organization.
- Conducted comprehensive risk assessments to evaluate compliance with federal regulations and internal policies.
- Developed performance metrics and dashboards to monitor program effectiveness and inform decision-making processes.
- Facilitated training sessions for staff on compliance standards, policies, and best practices to ensure adherence.
- Conducted regular audits of program activities, ensuring compliance with policies, regulations, and best practices.
- Optimized project management practices, leading to increased success rates and timely completion of projects.
- Facilitated peer reviews of Department of Defense audit agencies to assess compliance with laws, regulations, and government standards.
Key Holder
Torrid Clothing Store
Alexandria, VA
08.2021 - 01.2026
- Supported store management by overseeing and managing daily operations, ensuring customer satisfaction, ensuring optimal staff performance, and achieving company goals.
- Oversaw inventory management, maintaining accurate counts and minimizing discrepancies.
- Trained new team members on sales techniques and store policies to enhance productivity.
- Implemented visual merchandising strategies to boost product visibility and drive sales.
- Performed daily store opening and closing operations, ensuring that the store is ready for customers and that policies and procedures are followed correctly.
- In the absence of the store manager acting as the Manager on Duty which included making decisions that affected the store's performance and customer's experiences.
- Led team meetings focused on performance improvement and fostering a positive work environment.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Education
Bachelor of Science - Psychology
George Mason University
Fairfax, VA05-2013
Skills
- Innovation and creativity
- Organizational development
- Policy analysis
- Business intelligence
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
Timeline
Key Holder
Torrid Clothing Store
08.2021 - 01.2026
Management & Program Analyst
Department of Defense, Office of the Inspector General
10.2000 - Current
Bachelor of Science - Psychology
George Mason University