Ashley Hasenkamp
Scottsdale,Arizona
Summary
Motivated Barista Shift Lead focused on maximizing customer satisfaction. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.
Overview
3
3
years of professional experience
Work History
Barista Shift Lead
Dutch Bros
Phoenix, Arizona
05.2023 - Current
- Provided excellent customer service and ensured all customers left satisfied.
- Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
- Monitored the performance of staff to ensure that quality standards were met.
- Resolved customer complaints or referred them to a manager as needed.
- Participated in team meetings with managers to discuss goals, strategies, and objectives related to operations.
Barista
BlackRock Coffee Bar
Scottsdale, Arizona
03.2022 - 02.2023
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
Sales Associate
Forever 21
Scottsdale, Arizona
07.2021 - 01.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color and style.
Education
High School Diploma -
Horizon High School
Scottsdale, AZ05-2023
Skills
- Problem-solving skills
- Superb time management
- Teamwork and Collaboration
- Product Recommendations
- Verbal/written communication
- POS System Operation
- Positive and professional
- Goal-Oriented
- Reliable and punctual
References
References available upon request.
Timeline
Barista Shift Lead
Dutch Bros
05.2023 - Current
Barista
BlackRock Coffee Bar
03.2022 - 02.2023
Sales Associate
Forever 21
07.2021 - 01.2022
High School Diploma -
Horizon High School