Ashley Hastings
Park Forest,IL
Summary
Dynamic and results-driven professional with 8+ years of experience in customer service, team leadership, and client relations across the education and finance sectors. Proven track record of exceeding enrollment and retention goals, mentoring new hires, and leading cross-functional initiatives. MBA in Healthcare Management with a focus on improving client outcomes and operational efficiency.
Overview
9
9
years of professional experience
Work History
Day Program Director
Healing Steps Ranch- Community Day Program
08.2024 - Current
- Conceptualized and created engaging marketing materials to effectively promote a new business venture, enhancing brand visibility and attracting potential customers.
- Launched and managed social media platforms from the ground up, successfully building brand awareness and driving audience engagement for a start-up.
- Represented the business at industry networking events, increasing brand exposure, establishing key strategic partnerships, and expanding the client base.
- Collaborated with individuals with physical and intellectual disabilities, providing hands-on assistance in meal preparation and dessert baking to foster skill development and independence.
- Led creative workshops for individuals with physical and intellectual disabilities, guiding them in the production of handmade soaps and ornaments for sale at local festivals, empowering them to contribute to business operations.
- Oversaw sales and operations of handcrafted product booths at local festivals, successfully generating revenue to support program initiatives and increasing public awareness of the cause.
Student Success Manager
Kaplan North America
04.2021 - 08.2024
- Consistently met and exceeded enrollment targets by delivering exceptional service, building strong rapport, and guiding prospective students in setting and achieving their educational goals.
- Exceeded retention goals for a cohort of over 80 students, providing personalized support through consistent follow-ups, quarterly outreach, and tailored encouragement to ensure student success and satisfaction.
- Initiated and led the auditing process for the Medical Assistant Program, identifying and resolving scheduling issues that were delaying graduation and causing additional out-of-pocket expenses for students.
- Mentored new hires, facilitating a smooth transition into their roles by providing guidance, support, and training to ensure their success and integration within the team.
- Contributed to the Celebration Committee, organizing team-building activities, boosting morale, and fostering a sense of connection and community for remote employees.
- Proficient in utilizing tools such as CampusVue, Salesforce Lightning, G Suite, Confluence, WorkSpace, and Azure to enhance productivity, streamline processes, and improve overall team performance.
Admissions Advisor
Kaplan North America
11.2019 - 04.2021
- Consistently exceeded enrollment goals by delivering exceptional service, building strong relationships, and guiding prospective students in setting and achieving their educational goals.
- Chosen as Team Captain for my ability to motivate and encourage teammates, significantly boosting productivity in both enrollments and student retention.
- Played a key role in the successful implementation of an SMS communication pilot program, which enhanced student engagement and was subsequently adopted department-wide in Admissions.
- Proficient in daily use of tools such as Salesforce Lightning, G Suite, Confluence, WorkSpace, and Azure to streamline processes, enhance communication, and improve overall team performance.
Student Support Advisor
Chamberlin University
04.2018 - 11.2019
- Managed and coached a cohort of approximately 150 students, advising them on attendance and academic progress to ensure they remained on track for successful completion.
- Collaborated closely with the admissions team, supporting a cohort of about 50 new student intakes each semester by providing comprehensive program overviews, discussing tuition costs, and offering personalized financial planning options.
- Developed accurate and personalized financial plans for a student population of around 150, conducting ongoing reviews of student accounts to ensure financial eligibility and address any issues proactively.
- Delivered presentations each semester to incoming nursing students, providing a detailed overview of university resources and support services in the "Transition to Nursing Profession" course, with a typical class size of 30.
- Served as a key member of the Appeals Committee, collaborating with the dean to craft SAP appeal plans for students in violation of Satisfactory Academic Progress (SAP), enabling approved students to continue their education.
- Proficient in daily use of G Suite, Salesforce, and CampusVue to streamline student management, track progress, and ensure accurate record-keeping.
Mortgage Loan Officer
PNC Bank
10.2017 - 04.2018
- Managed a pipeline of approximately 125 PNC customers, identifying opportunities to retain existing clients and develop new relationships to drive business growth.
- Developed tailored loan solutions and proactively cross-sold additional products and services, ensuring all documentation was reviewed for accuracy and compliance with regulatory standards.
- Collaborated with internal teams and external stakeholders, facilitating seamless mortgage transactions and ensuring a smooth customer experience from application to closing.
Academic Advisor
American Intercontinental Uinversity
03.2017 - 10.2017
- Consistently met and exceeded retention goals for a cohort of over 250 students, delivering exceptional service through proactive follow-ups and quarterly outreach, fostering engagement and supporting student success.
- Collaborated closely with internal stakeholders, maintaining detailed and accurate documentation in databases to streamline communication and deliver a personalized, seamless experience for students, reducing miscommunication and enhancing overall satisfaction.
Admissions Advisor
American Intercontinental Uinversity
05.2015 - 03.2017
- Consistently met daily performance metrics, conducting 5 completed interviews, setting 2 appointments, and securing at least 1 enrollment through proactive outreach and relationship-building.
- Exceeded enrollment targets by delivering exceptional service, establishing strong rapport, and guiding prospective students in setting and achieving their educational goals.
- Mentored new hires, providing guidance and support to help them successfully transition into their roles and contribute effectively to team goals.
- Appointed Team Captain for my ability to motivate and inspire teammates, resulting in increased productivity in both enrollments and student retention.
- Active member of the Ambassador’s Program, participating in leadership workshops designed to develop future leaders within the organization and prepare members for leadership roles.
Education
MBA - Healthcare Administration
Colorado Technical University
Online05.2017
Bachelor of Science - Biological Sciences
Wright State University
Dayton, OH05.2011
Skills
Leadership
Strategic Thinking
Process Improvement
Relationship Building
Enrollment management
Retention management
Stakeholder Collaboration
Customer Experience Management
Sales and Cross-Selling
Compliance
Teamwork and Collaboration
Team Development
Timeline
Day Program Director
Healing Steps Ranch- Community Day Program
08.2024 - Current
Student Success Manager
Kaplan North America
04.2021 - 08.2024
Admissions Advisor
Kaplan North America
11.2019 - 04.2021
Student Support Advisor
Chamberlin University
04.2018 - 11.2019
Mortgage Loan Officer
PNC Bank
10.2017 - 04.2018
Academic Advisor
American Intercontinental Uinversity
03.2017 - 10.2017
Admissions Advisor
American Intercontinental Uinversity
05.2015 - 03.2017
MBA - Healthcare Administration
Colorado Technical University
Bachelor of Science - Biological Sciences
Wright State University
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