Ashley Hastings
Program Director
Park Forest,IL
Summary
Results-oriented professional with extensive experience in account management, client engagement, and operational efficiency. Skilled in managing diverse portfolios, building and maintaining long-term relationships, and delivering exceptional client experiences. Proficient in project planning, stakeholder management, and process optimization, with ongoing professional development in project management and organizational learning. Adept at leveraging data-driven insights to anticipate client needs, streamline workflows, and achieve business objectives. Known for collaborative problem-solving, attention to detail, and commitment to continuous learning and professional growth to drive client success and satisfaction.
Overview
10
10
years of professional experience
Work History
Program Director
Healing Steps Community Day Program
08.2024 - Current
- Conceptualized and created engaging marketing materials to effectively promote a new business venture, enhancing brand visibility and attracting potential customers.
- Launched and managed social media platforms from the ground up, successfully building brand awareness and driving audience engagement for a start-up.
- Represented the business at industry networking events, increasing brand exposure, establishing key strategic partnerships, and expanding the client base.
- Collaborated with individuals with physical and intellectual disabilities, providing hands-on assistance in meal preparation and dessert baking to foster skill development and independence.
- Led creative workshops for individuals with physical and intellectual disabilities, guiding them in the production of handmade soaps and candles for sale at local festivals, empowering them to contribute to business operations.
- Managed the sales and operations of handcrafted product booths at local festivals, successfully generating revenue to support program initiatives and raising public awareness of the cause.
Student Success Manager
Kaplan
04.2021 - 08.2024
- Consistently met and exceeded enrollment targets by delivering exceptional service, building strong rapport, and guiding prospective students in setting and achieving their educational goals.
- Exceeded retention goals for a cohort of over 80 students, providing personalized support through consistent follow-ups, quarterly outreach, and tailored encouragement to ensure student success and satisfaction.
- Initiated and led the auditing process for the Medical Assistant Program, identifying and resolving scheduling issues that were delaying graduation and causing additional out-of-pocket expenses for students.
- Mentored new hires, facilitating a smooth transition into their roles by providing guidance, support, and training to ensure their success and integration within the team.
- Contributed to the Celebration Committee, organizing team-building activities, boosting morale, and fostering a sense of connection and community for remote employees.
- Proficient in utilizing tools such as CampusVue, Salesforce Lightning, G Suite, Confluence, and Azure to enhance productivity, streamline processes, and improve overall team performance.
Admissions Advisor
Kaplan
11.2019 - 04.2021
- Consistently exceeded enrollment goals by delivering exceptional service, building strong relationships, and guiding prospective students in setting and achieving their educational goals.
- Chosen as Team Captain for my ability to motivate and encourage teammates, significantly boosting productivity in both enrollments and student retention.
- Played a key role in the successful implementation of an SMS communication pilot program, which enhanced student engagement and was subsequently adopted department-wide in Admissions.
- Proficient in daily use of tools such as Salesforce Lightning, G Suite, Confluence, and Azure to streamline processes, enhance communication, and improve overall team performance.
Student Support Advisor
Chamberlin University
04.2018 - 11.2019
- Managed and coached a cohort of approximately 150 students, advising them on attendance and academic progress to ensure they remained on track for successful completion.
- Collaborated closely with the admissions team, supporting a cohort of about 50 new student intakes each semester by providing comprehensive program overviews, discussing tuition costs, and offering personalized financial planning options.
- Developed accurate and personalized financial plans for a student population of around 150, conducting ongoing reviews of student accounts to ensure financial eligibility and address any issues proactively.
- Delivered presentations each semester to incoming nursing students, providing a detailed overview of university resources and support services in the "Transition to Nursing Profession" course, with a typical class size of 30.
- Served as a key member of the Appeals Committee, collaborating with the dean to craft SAP appeal plans for students in violation of Satisfactory Academic Progress (SAP), enabling approved students to continue their education.
- Proficient in daily use of G Suite, Salesforce, and CampusVue to streamline student management, track progress, and ensure accurate record-keeping.
Mortgage Loan Officer
PNC
10.2017 - 04.2018
- Managed a pipeline of approximately 125 PNC customers, identifying opportunities to retain existing clients and develop new relationships to drive business growth.
- Developed tailored loan solutions and proactively cross-sold additional products and services, ensuring all documentation was reviewed for accuracy and compliance with regulatory standards.
- Collaborated with internal teams and external stakeholders, facilitating seamless mortgage transactions and ensuring a smooth customer experience from application to closing.
Academic Advisor
American Intercontinental University
03.2017 - 10.2017
- Consistently met and exceeded retention goals for a cohort of over 250 students, delivering exceptional service through proactive follow-ups and quarterly outreach, fostering engagement and supporting student success.
- Collaborated closely with internal stakeholders, maintaining detailed and accurate documentation in databases to streamline communication and deliver a personalized, seamless experience for students, reducing miscommunication and enhancing overall satisfaction.
Admissions Advisor
American Intercontinental University
05.2015 - 03.2017
- Consistently met daily performance metrics, conducting 5 completed interviews, setting 2 appointments, and securing at least 1 enrollment through proactive outreach and relationship-building.
- Exceeded enrollment targets by delivering exceptional service, establishing strong rapport, and guiding prospective students in setting and achieving their educational goals.
- Mentored new hires, providing guidance and support to help them successfully transition into their roles and contribute effectively to team goals.
- Appointed Team Captain for my ability to motivate and inspire teammates, resulting in increased productivity in both enrollments and student retention.
- Active member of the Ambassador's Program, participating in leadership workshops designed to develop future leaders within the organization and prepare members for leadership roles.
Education
MBA - Healthcare Administration
Colorado Technical University, Online
Online05-2017
Bachelor of Science - Biological Sciences
Wright State University
Dayton, OH05-2011
Skills
Leadership
Strategic Thinking
Process Improvement
Relationship Building
Enrollment management
Retention management
Stakeholder Collaboration
Customer Experience Management
Sales and Cross-Selling
Compliance
Teamwork and Collaboration
Team Development
Professional Development
Google Project Management Specialization- Coursera (June 2023)
Comprehensive training in project management fundamentals, including Agile methodologies, stakeholder communication, and risk management.
Project Planning: Putting It All Together- Coursera (May 2023)
Developed expertise in project planning techniques, timeline management, and resource allocation to ensure project success.
Project Initiation: Stating a Successful Project- Coursera (February 2023)
Learned how to define project goals, manage stakeholders, and establish project scope effectively.
Foundations of Project Management- Coursera (January 2023)
Gained foundational skills in project management, including task prioritization, goal setting, and tracking progress.
Organizational Learning and Development- LinkedIn Learning (June 2020)
Explored strategies for fostering organizational growth and employee development through structured learning programs.
Behavioral Science Insights on How to Have a Great Day, Every Day- LinkedIn Learning (April 2020)
Applied behavioral science principles to improve productivity, focus, and workplace well-being.
Timeline
Program Director
Healing Steps Community Day Program
08.2024 - Current
Student Success Manager
Kaplan
04.2021 - 08.2024
Admissions Advisor
Kaplan
11.2019 - 04.2021
Student Support Advisor
Chamberlin University
04.2018 - 11.2019
Mortgage Loan Officer
PNC
10.2017 - 04.2018
Academic Advisor
American Intercontinental University
03.2017 - 10.2017
Admissions Advisor
American Intercontinental University
05.2015 - 03.2017
MBA - Healthcare Administration
Colorado Technical University, Online
Bachelor of Science - Biological Sciences
Wright State University
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