ASHLEY HAWTHRONE
Milwaukee,WI
Summary
Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. As well as friendly and enthusiastic. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to your team.
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
16
16
years of professional experience
Work History
Patient Access Representative
Froedtert Health
Milwaukee, WI
01.2023 - Current
- Managed patient registration processes, ensuring accurate data entry and compliance with health regulations.
- Facilitated insurance verification and eligibility checks, streamlining patient access to services.
- Coordinated appointment scheduling, optimizing workflow for clinical staff and enhancing patient experience.
- Trained new staff on systems and procedures, fostering a collaborative team environment focused on efficiency.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Patient Placement Representative
Aurora St. Luke's Medical Center
Milwaukee, WI
03.2012 - 01.2023
- Answered an average of 15+ calls per day by addressing questions regarding hospital status, open and available rooms for placement, prepared patient charts, pre-admissions and consent forms as necessary.
- Maintained strict patient and physician confidentiality.
- Updated patient financial information to guarantee accuracy.
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Cashier, Guest Service Rep, and Sales Floor
Target
Brown Deer, WI
06.2010 - 03.2012
- Answered questions regarding the store and its merchandise.
- Demonstrated use and care of merchandise.
- Greeted customers and ascertained customer’s needs.
- Stocked shelves and supplies and organized displays.
- Organized racks and shelves to maintain the visual appeal of the store.
- Verified that all customers received receipts for purchases.
- Developed positive customer relationships through friendly greetings and excellent service.
- Trained and served as a peer coach for new sales associates.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Answered customer telephone calls promptly and in an appropriate manner.
- Operated a cash register for cash, check and credit card transactions with 85% accuracy.
- Stocked and replenished merchandise according to store merchandizing layouts.
- Priced merchandise stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Alerted customers to upcoming sales events and promotions.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Reviewed weekly sales ads and monitored price changes.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma - undefined
Wisconsin Career Academy
Milwaukee, WI01-2008
Skills
- Critical thinking
- Positive and friendly professional phone
- Calm and Effective Under Pressure
- Excellent communication skills
- Patient Greeting
- Administrative and Office Support
- Customer service
- HIPAA compliance
- Patient registration
- Multitasking
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
Timeline
Patient Access Representative
Froedtert Health
01.2023 - Current
Patient Placement Representative
Aurora St. Luke's Medical Center
03.2012 - 01.2023
Cashier, Guest Service Rep, and Sales Floor
Target
06.2010 - 03.2012
High School Diploma - undefined
Wisconsin Career Academy