Edna J. Gallagher
Cynthiana,KY
Summary
Dedicated healthcare professional with extensive experience in patient access, patient care, and support services. Known for strong problem-solving and time management skills, continually increasing knowledge in all areas of healthcare, and fostering effective communication to enhance patient care and operational efficiency.
Overview
44
44
years of professional experience
Work History
Patient Access Representative
HMH Neurology and Sleep
Cynthiana, Kentucky
05.2024 - Current
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Verified insurance coverage for services provided by the facility.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Scanned documents into electronic medical records system.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Organized and maintained records by updating personal and financial information from patients.
- Greeted patients and visitors in a courteous and professional manner.
- Answered phones promptly in a professional manner.
- Cultivated positive relationships with patients to enhance satisfaction scores and ensure optimal care.
- Prioritized tasks effectively to ensure timely patient registration and minimize wait times.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Facilitated connections between families and support groups to enhance understanding and care for dementia and Alzheimer patients.
State Registered Nursing Assistant
Cedar Ridge Nursing Home
Cynthiana, Kentucky
11.2020 - 03.2024
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Provided compassionate support to patients, ensuring comfort and dignity during personal care activities.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted with medication administration under supervision, ensuring accurate dosage and adherence to prescribed schedules.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Engaged residents in conversations to enhance emotional well-being and foster a supportive environment.
- Assisted residents in preparing for activities and social programs.
State Registered Nurse Aide
Desert View Hospital
Pahrump, Nevada
08.2012 - 09.2020
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Observed and reported unusual symptoms and changes to charge nurse.
- Provided compassionate support to patients during daily activities, ensuring comfort and dignity throughout care.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Facilitated effective communication between patients and healthcare team to ensure understanding of care plans and patient needs.
Support Services Associate
Holly Hill Children's Services
California, Kentucky
08.2003 - 04.2010
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with team members to enhance communication strategies and improve overall service delivery.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Mentored junior team members to enhance teamwork and improve overall service delivery.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Enhanced communication skills by actively listening to customer concerns and providing tailored solutions.
- Provided support to families by explaining forms and documents, ensuring comprehension and facilitating smooth processes.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Mentored junior team members, fostering a collaborative environment and enhancing team performance.
Certified Medication Aide
Butler Nursing Home
Butler, Kentucky
05.1982 - 01.1985
- Assisted with medication administration, including dispensing and documentation of patient medications.
- Monitored patients for adverse reactions to prescribed medications.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Maintained accurate records regarding patient's medical history, vital signs and progress notes.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Education
State Registered Nursing Assistant - Healthcare
Gateway Community And Technical College
Edgewood, KY05-2010
High School Diploma -
Pendleton Memorial High School
Falmouth, KY05-1980
Skills
- Patient Access
- Medical Assistant
- Neurology & Sleep Education
- Patient communication
- Electronic health records
- Customer service
- Verbal and written communication
- Phone and email etiquette
- Strong empathy
- Health insurance knowledge
- Conflict resolution
- Multitasking and organization
- Medical terminology
- Patient education
- Data entry
- HIPAA compliance
- Appointment scheduling
- Critical thinking
- Reliability and dedication
- Basic life support
- Healthcare ethics
- Recording vital signs
- Compassionate
- Maintaining privacy
- Infection control procedures
- Dementia and Alzheimer's care
- PPE use
- Quality assurance
References
References available upon request.
Timeline
Patient Access Representative
HMH Neurology and Sleep
05.2024 - Current
State Registered Nursing Assistant
Cedar Ridge Nursing Home
11.2020 - 03.2024
State Registered Nurse Aide
Desert View Hospital
08.2012 - 09.2020
Support Services Associate
Holly Hill Children's Services
08.2003 - 04.2010
Certified Medication Aide
Butler Nursing Home
05.1982 - 01.1985
State Registered Nursing Assistant - Healthcare
Gateway Community And Technical College
High School Diploma -
Pendleton Memorial High School