TERESA L. STEPHENS
Moore,SC
Summary
Healthcare and administrative professional with 28 years of experience in patient access, medical registration, customer service, and office administration. Experienced in insurance verification, patient scheduling, collections, and medical documentation. Committed to accuracy, confidentiality, and compassionate patient care.
Cordial Patient Access Representative with extensive track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Patient Access Representative
Medical Group of the Carolinas
Pelham, SC
01.2026 - Current
- Registered patients, verified insurance, updated patient information, and maintained accurate records to ensure seamless patient flow.
- Assisted with patient check-in, collected payments, and managed front-desk operations while delivering professional service to enhance patient experience.
Administrative Assistant
The Forrester Center for Behavioral Health
Spartanburg, SC
07.2017 - 09.2025
- Coordinated appointments, managed telephone calls, handled correspondence, performed data entry, and supported daily office operations.
- Managed client scheduling and appointment changes for behavioral health services.
- Answered phones and routed calls to appropriate clinical and administrative staff.
- Prepared confidential patient records and updated intake documents.
- Processed insurance documentation and verified client information to ensure accurate records, assisted with collections, and upheld confidentiality standards.
Customer Service Specialist – Titlists II
South Carolina Department of Motor Vehicles
Greer, SC
04.2016 - 07.2017
- Assessed customer requests for driver licenses, vehicle registrations, and titles at state DMV offices.
- Explained licensing procedures, renewal requirements, and fee policies to walk-in customers.
- Processed identification cards, titles, registrations, permits, and license plates with accuracy, ensuring compliance with state procedures.
- Reviewed identification, residency, and ownership documents for compliance with South Carolina DMV rules.
- Researched suspension inquiries and updated International Registration Plan credentials to maintain accurate records.
Education
Certification - HIPAA/Customer Service in The Medical Practice
Practice Management Institute
04.2007 - 04.2007
Administrative Medical Office Assistant Certificate -
Converse College
Spartanburg, SC 05.1997 - 05.1997
Skills
- Patient Registration
- Patient Access
- Insurance Verification
- Appointment Scheduling
- Medical Records
- Data Entry
- Copayments & Collections
- Customer Service
- Office Administration
- Confidentiality
- Problem-Solving
- Front desk operations
- Confidentiality compliance
- EMR
- Medical terminology
- HIPAA compliance
- Referral coordination
Certification
- DAODAS Substance Abuse Specialist Training (2024)
- Office/Administrative Management (2024)
- Leadership, Supervision & Team Management (2024)
- SC Thrive Benefits Training
Timeline
Patient Access Representative
Medical Group of the Carolinas
01.2026 - Current
Administrative Assistant
The Forrester Center for Behavioral Health
07.2017 - 09.2025
Customer Service Specialist – Titlists II
South Carolina Department of Motor Vehicles
04.2016 - 07.2017
Certification - HIPAA/Customer Service in The Medical Practice
Practice Management Institute
04.2007 - 04.2007
Administrative Medical Office Assistant Certificate -
Converse College
05.1997 - 05.1997