Ashley Haynes
Covenant HealthCare
Freeland,MI
22
years of professional experience
Results-driven healthcare professional with extensive experience in clinical leadership and patient care. Strong skills in documentation review, scheduling, and compliance ensure exceptional patient experiences and operational excellence.
Work History
Lead Medical Assistant/Quality Specialist
3 Years 4 Months- Collaborated with physicians to streamline patient intake processes, reducing wait times significantly.
- Supervised daily operations of clinical team to enhance patient care efficiency.
- Developed and implemented training programs for new medical assistants, improving onboarding process.
- Ensured compliance with healthcare regulations through diligent documentation and record-keeping practices.
- Prepared and released records in accordance with organizational policies and applicable privacy requirements.
- Monitor and review clinical and administrative date to ensure accuracy, completeness and compliance with organizational and regulatory standards.
- Working in EHR system (Epic)
- Medical Terminology
- Entered, updated and maintained patient information accurately in EHR system and payer sites.
- Pulling/uploading/submitting any care gaps/forms from payer sites for providers via electrically through payer sites portals and fax
- Communicated with patients, providers, facilities, insurance companies and other authorized.
- Scanning medical records to EHR system (Epic)
- Followed HIPAA and organizational privacy and security procedures.
- Patient care: Rooming patients, obtaining vitals, charting, ordering scripts/testing, ordering and administering injections, assisting physicians with minor procedures and PAP smears, suture removals, wound dressing, EKG, PFT's, Mono testing, strep test, pregnancy test, sterilization, prior authorizations, hemoglobin A1c and glucose testing, urine tests and medication refill request and specimen collection.
Clinical/Medical Clerical Assistant
8 Years 10 Months- Facilitated communication between patients and healthcare providers, improving overall patient experience.
- Processed medical records and documentation, ensuring accuracy and compliance with regulations.
- Managed patient scheduling and appointment coordination to enhance workflow efficiency.
- Assisted in billing and insurance claims processing, streamlining revenue cycle operations.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Implemented electronic health record systems to improve access to patient information.
- Rooming patients, obtaining vitals, charting in EHR (Epic), ordering scripts/testing/office supplies, injections, assisting physician with minor procedures and testing in office, suture removals, wound dressings, EKG, PFT's, A1c and glucose testing.
- Pulling and entering Quality care gap information in payer sites
- Phone intake, scanning, filing, Excel
Medical Receptionist and Office Support
5 Years 7 Months- Conducted phone intake for client inquiries with multiple lines for medical office and hospital
- Transcribed phone messages and relayed to appropriate personnel.
- Medical record release (ROI)
- Faxing secure medical records via manual fax and/or electronically
- EHR (Epic) training support to physicians
- Data entry
Physical Therapist Technician
2 Years 11 Months- Assisted physical therapists in implementing patient treatment plans and rehabilitation exercises in inpatient setting.
- Maintained cleanliness and organization of treatment areas to ensure safety and compliance.
- Monitored patients' progress, documenting changes in condition during therapy sessions.
- Educated patients on exercise techniques and self-care strategies for home rehabilitation.
- Wound care: Wound debridement and wound dressing
- Date entry
Executive Assistant
1 Year 3 Months- Managed complex calendars and scheduling for executive leadership.
- Coordinated logistics for meetings, events, and travel arrangements.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Streamlined communication processes between departments to improve collaboration.
- Phone intake, faxing and scanning
- Plan review
Education
Medical Assistance - Healthcare
High School Diploma
Skills
Patient care coordination
Clinical leadership
Quality
Appointment scheduling
Health records management
EMR / EHR (Epic)
Documentation review
HIPAA compliance
Patient counseling
Performance improvement
Staff oversight
Team building and supervision
Data entry
Data management
Customer service
EMR management
Compassionate care
Inventory management
Electronic medical records
Call management
Patient care/services
Timeline
Lead Medical Assistant/Quality Specialist
Covenant HealthCare
04.2023 - CurrentRead More
Clinical/Medical Clerical Assistant
Dr. Parminder Jaswal
05.2014 - 03.2023Read More
Medical Receptionist and Office Support
Covenant HealthCare
09.2008 - 04.2014Read More
Physical Therapist Technician
Lee Memorial Hospital
09.2005 - 08.2008Read More
Executive Assistant
Wunder Engineering
06.2004 - 09.2005Read More
Ross
Medical Assistance from Healthcare
Read More
Mariner
High School Diploma
Read More