Ashley Haynes
Winter Garden
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
1
1
Language
5
5
years of professional experience
Work History
Houseperson
Disney
Orlando, FL
05.2026 - 01.2027
- Inspected hallways, elevators, and service areas, promptly removing trash and debris to uphold standards.
- Coordinated guest room and corridor support, maintaining clean, organized public areas throughout shift.
- Restocked linen closets and supply stations, ensuring steady availability for housekeeping operations.
- Transported linens, amenities, and supplies to housekeeping teams using carts and safe lifting practices.
- Reported maintenance concerns and safety hazards quickly, supporting timely resolution and guest satisfaction.
- Streamlined daily workflow by prioritizing service requests and coordinating with housekeeping leadership.
Cashier, Attendant, Usher, Cook
Cinemark
Davie, FL
10.2021 - 05.2026
- Responded to hundreds of customer inquiries and concerns with professionalism, settling issues promptly to ensure a positive guest experience.
- Collaborated closely with team members to assist over 1,000 guests, providing detailed information on showtimes, seating arrangements, and theatre amenities.
- Collaborated closely with team members to assist over 1,000 guests, providing detailed information on showtimes, seating arrangements, and theater amenities.
- Directed traffic for 1000+ guests to theaters, restrooms, and exits, ensuring smooth flow and high customer satisfaction.
- Monitored 24 auditoriums for cleanliness, safety, and policy compliance, sustaining a comfortable and secure environment for all patrons.
- Relayed hundreds of food orders to kitchen staff with accuracy and urgency, facilitating swift preparation and timely delivery to guests.
Waitress
Takesh Grill
Miami, FL
09.2025 - 09.2025
- Coordinated service across 10+ tables daily, demonstrating poise, efficiency, and exceptional multitasking abilities in a high-pressure, fast-paced environment.
- Resolved customer concerns with empathy and prompt action, transforming potential issues into opportunities for exceptional service.
- Cooperated with kitchen and service staff to deliver hundreds of food and beverage orders promptly, upholding high standards of presentation, quality, and customer satisfaction.
- Recommended menu items and specials with enthusiasm, upselling food and beverage options to improve guest satisfaction and increase sales by 10%.
- Recommended menu items and specials with enthusiasm, upselling food and beverage options to enhance guest satisfaction and contribute to 10% sales increase.
- Anticipated guests' needs and initiated seamless service, going beyond assigned duties to enhance dining experience and support team efficiency.
Education
BAcc - Accounting
Florida International University
Miami, FL01-2028
Skills
- Customer service
- Attention to detail
- Organizational skills
- Time management
- Guest relations
- Communication
- Critical thinking
- Inventory management
Affiliations
The National Society of Leadership and Success, Beta Alpha Psi
Languages
Languages: English
Timeline
Houseperson
Disney
05.2026 - 01.2027
Waitress
Takesh Grill
09.2025 - 09.2025
Cashier, Attendant, Usher, Cook
Cinemark
10.2021 - 05.2026
BAcc - Accounting
Florida International University