Ashley Heath
Goldsboro,NC
Summary
Dedicated professional with a proven track record in the hospitality industry. Skilled in training new staff, managing high-volume service, and resolving customer issues efficiently. Committed to fostering a positive work environment and enhancing guest experiences.
Overview
8
8
years of professional experience
Work History
Bartender/Server
222 Chophouse
Kinston, NC
01.2025 - Current
- Mix and serve high-quality cocktails and beverages, ensuring customer satisfaction.
- Train new bartenders on drink recipes and bar operations for consistent service quality.
- Maintain cleanliness and organization of bar area to enhance operational efficiency.
- Collaborate with kitchen staff to synchronize food and drink orders, improving service flow.
- Resolve customer complaints promptly, maintaining positive relationships and enhancing overall experience.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Aarons Restaurant
Goldsboro, NC
01.2018 - 12.2024
- Provided exceptional customer service to enhance dining experiences.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Assisted in training new servers on restaurant procedures and menu items.
- Managed multiple tables simultaneously while ensuring attentive service to all guests.
- Processed guest payments efficiently, ensuring accurate transactions and receipts.
- Recommended menu items based on guest preferences, enhancing overall satisfaction.
- Adapted quickly to changing priorities during peak hours for improved workflow.
Education
James Sprunt Community College
Kenansville, NC05-2024
High School Diploma -
Souther Wayne High School
Dudley, NC06-2017
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Customer service expertise
- Complex Problem-solving
Timeline
Bartender/Server
222 Chophouse
01.2025 - Current
Server
Aarons Restaurant
01.2018 - 12.2024
James Sprunt Community College
High School Diploma -
Souther Wayne High School