Ashley Hebner
Stockton,NY
Summary
Dedicated Home Health Aide skilled in supporting client with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management. I've worked retail, customer service merchandising home health care and with my husband at our own shop I have an array of skills and take pride in my work and customer service/support no matter what field I've been in. I'm very organized and believe I go above and beyond no matter the job.
Overview
14
14
years of professional experience
Work History
Home Healthcare Aide
Willcare
Jamestown , NY
12.2023 - Current
- Aided with mobility for disabled individuals and continually monitored safety.
- Performed light housekeeping duties including laundry and meal preparation.
- Maintained accurate records of patient care services provided.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted with client personal care needs to foster independence and well-being.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Tracked and reported clients' progress based on observations and conversations.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
Secretary
Dws Custom & Collison LLC
Cassadaga , NY
06.2014 - 12.2023
- Maintained organized filing system of paper and electronic documents.
- Answered telephone calls to give information to customers, take messages or transfer calls to appropriate individuals.
- Coordinated communications, taking calls, responding to emails and interfacing with customers.
- Maintained records of all work performed on each vehicle in order to track repair history.
- Documented repair work performed on mobile equipment via electronic and written service reports.
- Maintained customer satisfaction by providing prompt, reliable service.
Sales Representative
Zoomtan
Dunkirk , NY
01.2012 - 06.2014
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Leveraged CRM system to manage sales activities and track sales performance.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Provided technical support for customers using the company's products or services.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Demonstrated expert knowledge of store products and promotions.
- Prepared merchandise for purchase or rental.
- Ticketed, arranged and displayed merchandise to promote sales.
Education
N/A - Basics K-12
Fredonia High School
Fredonia, NY06-2005
Skills
- Case management experience
- Care Plan Management
- Client documentation
- Compassionate Caregiving
- Documentation
- Patient Transport
- Customer Services
- Organized
- Good with computers
Timeline
Home Healthcare Aide
Willcare
12.2023 - Current
Secretary
Dws Custom & Collison LLC
06.2014 - 12.2023
Sales Representative
Zoomtan
01.2012 - 06.2014
N/A - Basics K-12
Fredonia High School