Ashley Heidelmeier
Indiana,PA
Summary
Quality-focused and customer service oriented professional with management and call center experience. Able to provide cross-functional administrative support and function as the primary interface. Proactively seek to understand client needs and provide high standards of customer service. Strong leadership skills with an ability to build trust and loyalty within the team dynamic. Establish effective relationships and collaborate with the team to accomplish objectives. Ultimate Medical Academy - HIPAA Essentials for Healthcare Professionals Certificate. Video Communication Platforms - Zoom and MS Teams. Microsoft Office Applications - Word and PowerPoint.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
Indiana Regional Medical Center
Indiana, PA
09.2025 - 01.2026
- Managed patient scheduling and appointment coordination using electronic health record systems.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with healthcare providers to ensure accurate patient information and referrals.
- Trained new staff on office procedures and patient management protocols.
Housekeeper
Hilton Garden Inn Indiana at IUP
Indiana, PA
10.2024 - 06.2025
- Clean hotel rooms, exchange amenities, make beds, and restock housekeeper carts for the next day.
- Prioritize and organize work and follow through to ensure duties are accomplished.
- Maintain confidentiality of proprietary information.
- Perform duties with attention to detail, accuracy, follow-through, and courtesy.
- Provide consistent, high standard services in a fast-paced, results-based environment.
- Dedicated time to family care, focusing on the upbringing of children (2023 – 2024)
Teacher’s Assistant
Indiana County Head Start
Homer City, PA
08.2022 - 12.2023
- Helped students understand what they were to complete and upheld a positive learning environment.
- Used classroom instructional time appropriately and wisely.
- Established relationships based on shared responsibility and respect and served as a positive role model.
Distribution Clerk
Urban Outfitters Inc.
Indiana, PA
02.2019 - 08.2022
- Scheduled outbound shipments and kept track of inventory.
- Packed merchandise to be shipped.
- Used WMS System to schedule loads and assign trucks to docks.
- Maintained a clean work environment, efficient workspace, and proficient work processes while completing tasks as a productive team member.
Assistant Manager / Customer Service
Subway
Indiana, PA
08.2017 - 02.2020
- Interviewed and hired employees, oversaw shifts, and opened and closed the restaurant as keyholder.
- Trained new hires, managed crew members, and led by example.
- Processed payroll, managed inventory levels, and made certain establishment complied with all local and state regulations and company policies and procedures.
- Established and maintained cooperative working relationships with employees.
- Ensured guest satisfaction and upheld compliance with all regulatory requirements and brand standards.
Customer Service Representative (Call Center)
Reliant Holdings Inc.
Indiana, PA
05.2013 - 08.2017
- Answered inbound phone calls, fielded inquiries, found solutions, and exhibited a high level of customer service.
- Handled clients who wanted to cancel credit cards.
- Located and researched information using multiple systems, applications, and technologies.
- Coordinated with cross-functional departments to obtain necessary information to resolve issues.
- Documented customer inquiries and associated actions; followed-up on outstanding items in a timely manner.
Education
Associate of Science Degree - Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy
01-2025
Skills
- Medical Administrative Assistant
- Patient Processing
- Medical Records Management
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Medical terminology
- Data entry proficiency
- Cross-cultural sensitivity
- Verbal and written communication
- Electronic health records
- Phone etiquette
- Patient follow-up
Timeline
Patient Service Representative
Indiana Regional Medical Center
09.2025 - 01.2026
Housekeeper
Hilton Garden Inn Indiana at IUP
10.2024 - 06.2025
Teacher’s Assistant
Indiana County Head Start
08.2022 - 12.2023
Distribution Clerk
Urban Outfitters Inc.
02.2019 - 08.2022
Assistant Manager / Customer Service
Subway
08.2017 - 02.2020
Customer Service Representative (Call Center)
Reliant Holdings Inc.
05.2013 - 08.2017
Associate of Science Degree - Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy