Stephen Hammock
Phenix City,AL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative-Cigna
Sagility
07.2023 - 06.2024
- Resolve and de-escalate issues & respond to request for assistance
- Document interactions and follow-up
- Answer all incoming calls promptly and manage them both effectively and efficiently
- Research to provide the most effective solution to resolve customer issues
- Communicate in a professional, empathetic, and diplomatic manner with good voice quality, diction, and articulation
- Work to achieve daily team quality and customer satisfaction goals.
Customer Care Agent
06.2021 - 02.2023
- Gathered mail from the USPS facility to be taken back to process and get to the correct departments
- Met the quota of 100 documents in an hour
- Separated checks, and regular mail to meet the guidelines
- Checks were processed and sent over to the billing department.
Medical Assistant
Parkwood Nursing Facility
02.2019 - 11.2022
- A medical assistant schedules the appropriate rides and completes the documentation necessary for insurance reimbursement
- When aging patients call, they listen for clues that signal trouble and arrange for the soonest possible visit
- If they suspect an emergency, they discuss it with the doctor immediately
- Medical assistants can do various diagnostic tests, such as electrocardiograms and urinalysis, in office settings, saving aging patients a time-consuming hospital visit
- Help by verifying, updating, and correcting demographic and medical information at each visit.
Medical Services Volunteer
Phenix Health Care
01.2018 - 11.2018
- Transported patients to the dining room for breakfast, lunch, and dinner
- Assisted patients with personal hygiene, walking, and eating
- Recorded vital signs and respected patient privacy and confidentiality.
Customer Service Representative
Alabama Power Utility Company
05.2009 - 01.2014
- Handle customer inquiries, complaints, billing questions, and payment extension/service requests
- Calm angry callers, repair trust, locate resources for problem resolution, and design best-option solutions
- Interface daily with internal partners in accounting, field services, new business, operations, and consumer affairs divisions.
Education
High School Diploma -
Continental Academy
Miramar, FL03-2007
Skills
- Strong written, verbal, and interpersonal skills for effective communication and documentation
- Adept at managing time, coordinating details, and balancing competing demands
- Effective problem solver, able to assess needs and identify solutions
- Ultimate Medical Academy - HIPAA Essentials for Healthcare Professionals Certificate
- Video Communication Platforms - Zoom and Google Meet
- Microsoft Office Applications - Word, Excel, and PowerPoint; Type 55 WPM
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
Certification
- CMA - Certified Medical Assistant
Timeline
Customer Service Representative-Cigna
Sagility
07.2023 - 06.2024
Customer Care Agent
06.2021 - 02.2023
Medical Assistant
Parkwood Nursing Facility
02.2019 - 11.2022
Medical Services Volunteer
Phenix Health Care
01.2018 - 11.2018
Customer Service Representative
Alabama Power Utility Company
05.2009 - 01.2014
High School Diploma -
Continental Academy
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