Ashley Heinz
Aberdeen,WA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server/Bartender
Rusty Anchor
03.2021 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Used knowledge of beer, wine and spirits to make informed recommendations to customers.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Consistently met or exceeded sales targets by upselling.
- Obtained cash bank and stocked service bar to prepare for operation.
- Enhanced overall guest experience by addressing concerns promptly.
- Kept bar presentable and well-stocked.
- Contributed to inventory by monitoring stock levels and notifying management when supplies were low.
- Supported coworkers during peak hours, creating a collaborative work environment that enhanced overall productivity levels.
- Bussed and reset tables to keep dining room and work areas clean.
Barista
Beach Treasures Coffee
10.2022 - 02.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Followed exact recipes for mixing and preparing beverage and food items.
Education
Communications -
College of Western Idaho
Nampa, IDCapital High School
Boise, ID2016
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- MAST certified
- Tableside Etiquette
- Team Player
Timeline
Barista
Beach Treasures Coffee
10.2022 - 02.2023
Server/Bartender
Rusty Anchor
03.2021 - Current
Communications -
College of Western Idaho
Capital High School
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