Ashley Held
Spokane,WA
Summary
Dedicated to promoting emotional, physical and intellectual advancement in early childhood. Adept at instilling discipline, focus and social skills. Offering 3 years of experience in childcare field.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Visitation Supervisor
Better Futures Together
Spokane, WA
10.2021 - 02.2022
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Kindergarten IA
Spokane International Academy
Spokane , WA
12.2020 - 09.2021
- Delivered lesson plans, implemented school curriculum and used data to create, monitor and establish personalized learning plan for each student.
- Identified characteristics, needs, abilities and problems of each child through personal interaction and progress reports to optimize approaches.
- Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
- Reported to parents and administration about student progress.
- Played games with students to increase understanding of subjects.
- Collaborated in planning, organizing and implementing instructional programs to facilitate academic, intellectual and social development.
- Observed and assessed student performance and charted progress.
- Assessed comprehensive student growth across academic, social and personal skills.
Front Desk Agent
Best Western Hotel
Colfax, WA
11.2019 - 04.2020
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered multi-line phone system and greeted callers enthusiastically.
Toddler Teacher
Little Learner Child Development Center
Spokane Valley
03.2019 - 08.2019
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Allowed for ample outdoor discovery time in schedule each day.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Applied play-based strategies to provide diverse approaches to learning.
Hostess
Best Western Hotel
Coeur D'Alene, ID
03.2016 - 04.2018
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
Education
No Degree - Elementary Education
Eastern Washington University
Cheney, WAHigh School Diploma -
East Valley High School
Spokane Valley, WA06.2018
Skills
- Verbal and Written Communication
- Teaching Method Adaptations
- Classroom management
- Student-centered learning
- Conscious discipline
- Positive reinforcement
- Curriculum Development
- Professional Development Planning
Certification
- First Aid/CPR
- Safe Sleep
- DCYF Trainings
- 30 hours of STARS training
- Merit Background Check
- TB Test
- Food Handlers
References
Christine Chavez
Spokane International Academy
(509)868-2404
Dave Smith
Better Futures Together
(509)309-3397
Daniel Pilcher
Best Western Coeur d'Alene
(509)288-0457
Michaela Aponte
Spokane International Academy
aponte@spokaneintlacademy.org
Jesse Apperson
Little Learner Child Development Center
(509)362-8912
Timeline
Visitation Supervisor
Better Futures Together
10.2021 - 02.2022
Kindergarten IA
Spokane International Academy
12.2020 - 09.2021
Front Desk Agent
Best Western Hotel
11.2019 - 04.2020
Toddler Teacher
Little Learner Child Development Center
03.2019 - 08.2019
Hostess
Best Western Hotel
03.2016 - 04.2018
No Degree - Elementary Education
Eastern Washington University
High School Diploma -
East Valley High School