Ashley Henry

• Provide oversight of the management of day to day operations of all assigned residential services in conjunction with other Aspire of WNY operations.
• Ensure implementation of policy and procedures and responsible for compliance to applicable rules and regulations.
• Ensure adequate staffing patterns, staff development and supervision of staff including hiring, discipline, termination and staff performance evaluation.
• Directly supervise Program Coordinators and other division staff as assigned.
• Administers the Agency's labor relations systems within the Division.
• Assists in fiscal management and preparing and administering budget.
• Participation in development activity when overseeing implementation of new or reconfigured services.
• Participation in the admission and discharge process.
• Functions as liaison to community and participates in community and regional meetings and committees as relates to housing services.
• Fosters positive relationships and communications among individuals served, families, advocates and the Agency.
  Participate at internal standing committees and Agency meetings and committees as assigned. Acts as team leader / Chairperson on committees and work groups as assigned.
• Provide oversight in all areas of safety and sanitation, ensures that all safety and sanitation policies and procedures are followed, and reports and ensures correction of unsafely or unsanitary conditions and practices to ensure the health, safety and well being of individuals served, employees, volunteers and the general public.

• Facilitates regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.

• Establishes strategic partnerships with external organizations, such as Day Habilitation programs, expanding program reach and impact, ensuring upmost care for clients served.

• Develops and maintains relationships with external partners, families/guardians, and advocates to facilitate program operations, promoting the best quality of care to clients served.

• Maintains program-related data accurate, up-to-date and easily accessible for accessibility throughout all sites within assigned caseload.

• Maintains detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations identified within OPWDD standards.

• Leads training sessions for staff and management, fostering a knowledgeable and cohesive team environment.

• Provides ongoing direction and leadership for program operations in areas such as: fire safety, financial audits, medical oversight, billing, incident reporting, and various other aspects of daily / ongoing residential operations.

• Analyzes residential program data by tracking and reporting program outcomes to identify areas of improvement, reporting results within the clinical and management teams.

• Provides exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.

• Schedules and supervises staff meetings in collaboration with Team Coordinators to discuss new ideas and update residential staff on program details and milestones.

• Oversee the daily operations of a residential house

• Provided support and direct supervision to ten staff

• Promoted a culture of person-centered values through weekly and monthly trainings

• Conducted financial audits and transactions on behalf of client

• Conducted weekly supervision with staff

• Reviewed daily documentation via Therap

• Oversee assigned client caseload records including but not limited to: financials, medical, benefits, housing, recreational, etc.

• Participated in monthly team clinical meetings

• Created program structure to fit the needs of the clients

• Conducted daily audit for billing purposes

• Cultivated positive working environment within the residential team by providing ongoing support and guidance as needed.

• Managed property maintenance for optimal living conditions.

• Created an environment conducive to community building among residents through social events and common area enhancements.

• Recruited trained, and supervised residential staff members, ensuring operations and high-quality service delivery.

• Managed conflict resolution among residents, fostering a sense of community and promoting harmonious living conditions.

• Conducted regular inspections of properties to ensure compliance with safety regulations and company standards.

• Provided crisis management and intervention during emergency situations.

• Developed, implemented and monitored residential policies and procedures.

• Solved grievances and complaints by collaborating with residents.

• Oversee the daily operations of a residential house

• Provided support and direct supervision to ten staff

• Promoted a culture of person-centered values through weekly and monthly trainings

• Conducted financial audits and transactions on behalf of client

• Conducted weekly supervision with staff

• Reviewed daily documentation via Therap

• Oversee assigned client caseload records including but not limited to: financials, medical, benefits, housing, recreational, etc.

• Participated in monthly team clinical meetings

• Created program structure to fit the needs of the clients

• Conducted daily audit for billing purposes

• Cultivated positive working environment within the residential team by providing ongoing support and guidance as needed.

• Managed property maintenance for optimal living conditions.

• Created an environment conducive to community building among residents through social events and common area enhancements.

• Recruited trained, and supervised residential staff members, ensuring operations and high-quality service delivery.

• Managed conflict resolution among residents, fostering a sense of community and promoting harmonious living conditions.

• Conducted regular inspections of properties to ensure compliance with safety regulations and company standards.

• Provided crisis management and intervention during emergency situations.

• Developed, implemented and monitored residential policies and procedures.

• Solved grievances and complaints by collaborating with residents.