Ashley Henson
Longview
Summary
To obtain a position where medical scribe and communication skills can be utilized; and provide a stable career.
Overview
13
13
years of professional experience
Work History
Customer Advocate II
Blue Cross Blue Shield of Texas
Marshall, Texas
03.2018 - Current
- Assist members by responding to telephone and written inquiries in a prompt, accurate and objective manner
- Conducting research
- Spend approximately 90% of the scheduled time on the phone according to business needs
- Receiving inbound calls for a dedicated group assisting health insurance and benefits
- Complete claims, processing and adjustments
- BlueCard adjustment request and Medical records request
- Blue chip
Loan Specialist
Nationstar Mortgage
Longview, Texas
10.2016 - 03.2018
- Work with clients to prepare their application for a loan
- Responsible for compiling loan documents
- Reviewing and arranging loan documents according to the company’s finance-related policies and procedures
- Taking payments to reinstate an account
- Trained in Escrow and Loss Mitigation
- Book loan modifications
- Loan counselor
- Discussing options with customers to help bring their mortgage to current and help avoid foreclosure
Customer Service Representative
Convergy’s
Longview, Texas
07.2015 - 07.2016
- Providing product and service information for AT&T
- Resolving product and service problems
- Opening customers’ accounts by recording account information
- Maintaining customer records by updating account information
- Resolve product or service problems by clarifying the customer’s complaint then determine the cause of the problem
- Selecting and explaining the best solution to solve the problems
- Expediting correction or adjustments
- Following up to ensure resolution
Medical Scribe
Longview, Texas
01.2013 - 01.2015
- Entering documentation in the EHR
- Gathered information for the patient’s visit
- Partnered with the physician to deliver the pinnacle of efficient patient care
ER Triage Escort
Good Shepherd Medical Center
Longview, Texas
01.2012 - 01.2015
- The pre-triage clerk will be incorporated into the department serving as a nurse extender, allowing the multidiscipline team of emergency care providers to more efficiently utilize the human resources available to provide quality patient care
- To assist the physician and nursing staff in providing care for the patients in the Emergency Department of Good Shepherd Medical Center
Education
Nursing
Panola College
Carthage, TX05-2028
Skills
- Strategy
- Vision
- Execution
- Staff Leadership
- Motivation
- Training
- Strong Oral Skills
- Strong Written Skills
- Documentation Skills
- High Initiative
- Drive
- MS Word
- Excel
- Outlook
Areas Of Expertise And Skills
- Strategy, Vision & Execution
- Staff Leadership, Motivation & Training
- Strong Oral, Written & Documentation Skills
- High Initiative, Drive & Motivation
- MS Word
- Excel
- Outlook
Timeline
Customer Advocate II
Blue Cross Blue Shield of Texas
03.2018 - Current
Loan Specialist
Nationstar Mortgage
10.2016 - 03.2018
Customer Service Representative
Convergy’s
07.2015 - 07.2016
Medical Scribe
01.2013 - 01.2015
ER Triage Escort
Good Shepherd Medical Center
01.2012 - 01.2015
Nursing
Panola College
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