Ashley Hernandez
Houston,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
West Alabama Animal Clinic
Houston, TX
03.2021 - Current
- Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
- Managed appointment scheduling, ensuring optimal clinic workflow and patient satisfaction.
- Educated pet owners on preventative care and treatment options, enhancing client understanding and compliance.
- Processed transactions and maintained accurate records in clinic management software.
- Provided training to new staff on customer service protocols and operational procedures.
- Collaborated with team members to streamline processes, improving overall clinic efficiency.
- Monitored inventory levels of supplies, ensuring timely restocking for uninterrupted operations.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Animal Care Technician
BARC Animal Shelter & Adoptions
Houston, TX
03.2017 - 02.2021
- Administer medication and vaccinations to animals in care.
- Maintain cleanliness and sanitation of animal habitats and shelter facilities.
- Monitor animal behavior and health, reporting concerns to veterinary staff promptly.
- Assist with adoption processes, ensuring proper documentation and successful placements.
- Train new staff on animal care protocols and safety procedures.
- Develop enrichment activities for animals to promote mental stimulation and well-being.
- Collaborate with team members to improve operational workflows in animal handling processes.
- Implement best practices for animal care, enhancing overall shelter standards and efficiencies.
- Maintained clean and safe living environments for animals by conducting regular inspections and cleaning enclosures thoroughly.
- Ensured proper nutrition for various species by preparing specialized diets and feeding schedules.
- Monitored animal behavior to detect any signs of distress, illness, or injury, taking appropriate action when necessary.
- Restrained animals safely during exams and procedures.
Education
Associate of Applied Science -
San Jacinto College
Pasadena, Texas, TX05-2017
Skills
- Customer service
- Active listening
- Payment processing
- Product knowledge
- Appointment scheduling
- Documentation
- Administrative support
- Prioritization
- Staff training
- Technical support
- Customer education
Timeline
Customer Service Representative
West Alabama Animal Clinic
03.2021 - Current
Animal Care Technician
BARC Animal Shelter & Adoptions
03.2017 - 02.2021
Associate of Applied Science -
San Jacinto College