Ashley Hernandez
Lubbock,TX
Summary
Dynamic Patient Service Representative with extensive experience at Covenant Medical Group, excelling in insurance verification and enhancing patient satisfaction. Proven ability to streamline appointment coordination and collaborate effectively with clinical teams, ensuring compliance with HIPAA regulations. Strong customer service skills complemented by a commitment to optimizing patient care and operational efficiency.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Covenant Medical Group
Lubbock, TX
05.2022 - 05.2026
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Assisted patients with insurance verification and benefits explanation to enhance service delivery.
- Collaborated with clinical staff to ensure accurate patient record management and data entry.
- Addressed patient inquiries and concerns effectively, improving overall satisfaction and trust in services.
- Handling Referrals and Prior authorization's
- Insurance approvals for Imaging
Patient Representative
Caprock Cardiovascular
Lubbock, TX
07.2020 - 06.2021
- Managed patient inquiries and resolved issues to enhance overall satisfaction.
- Facilitated appointment scheduling using electronic health record systems for efficient patient flow.
- Assisted patients with insurance verification and benefit explanations to streamline billing processes.
- Collaborated with healthcare professionals to coordinate care plans tailored to individual patient needs.
Assistant Manager
Chuck E. Cheese
Lubbock, TX
08.2017 - 04.2018
- Assisted in training and onboarding new team members to enhance service quality.
- Managed daily operations, ensuring compliance with safety and health regulations.
- Coordinated staff schedules to optimize labor efficiency and improve customer service.
- Implemented inventory management processes to reduce waste and maintain stock levels.
- Managed parties
Child Care Center Teacher
Learning Tree Children's Academy
Lubbock, TX
11.2016 - 05.2017
- Developed engaging lesson plans to support early childhood development.
- Fostered a safe and nurturing environment for children's growth and learning.
- Implemented daily activities that enhanced social skills and creativity.
- Collaborated with parents to communicate children's progress and needs.
Cahier
Chicken Express
Lubbock, TX
06.2016 - 11.2016
- Processed customer transactions accurately and efficiently at point of sale.
- Assisted customers in selecting menu items, enhancing overall dining experience.
- Maintained cleanliness and organization of cashier area to ensure operational efficiency.
- Handled cash, credit, and mobile payments while adhering to company policies.
Education
High School Diploma -
Richard Milburn Academy
Lubbock Tx Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
Timeline
Patient Service Representative
Covenant Medical Group
05.2022 - 05.2026
Patient Representative
Caprock Cardiovascular
07.2020 - 06.2021
Assistant Manager
Chuck E. Cheese
08.2017 - 04.2018
Child Care Center Teacher
Learning Tree Children's Academy
11.2016 - 05.2017
Cahier
Chicken Express
06.2016 - 11.2016
High School Diploma -
Richard Milburn Academy