Dynamic and highly reliable professional with extensive experience at Sidelines Sports Bar and Restaurant. Proven track record in enhancing customer satisfaction and optimizing service efficiency. Strong multitasking abilities complemented by effective team leadership and training skills. Adept at inventory management and resolving customer issues, driving sales performance and operational excellence.
Work History
Bartender
Sidelines Sports Bar And Restaurant
Pensacola Beach, FL
2004 - 2026
Crafted and delivered diverse alcoholic and non-alcoholic beverages to patrons.
Oversaw cleanliness and organization of bar area to ensure adherence to health regulations.
Oversaw inventory management, tracking supplies and ordering essential items.
Delivered exceptional customer service by addressing guest inquiries and resolving issues efficiently.
Facilitated collaboration with kitchen staff to optimize service efficiency during peak shifts.
Guided new bartenders through standard operating procedures and drink preparation techniques.
Streamlined workflows to optimize service delivery during peak hours.
Managed high customer volumes during special events, ensuring efficient service delivery.
Oversaw cash handling operations, ensuring precise accounting at shift conclusion.
Assisted with opening and closing procedures by printing sales reports. Supported shift transitions by preparing cash drawers. Aided in inventory management to maintain stock levels.
Manager
Sidelines Sports Bar And Restaurant
Pensacola Beach, FL
2002 - 2026
Oversaw daily operations, ensuring high standards of service and compliance with health regulations.
Developed and implemented staff training programs to enhance customer service skills.
Coordinated inventory management, optimizing stock levels and reducing waste.
Monitored financial performance, identifying areas for cost savings and revenue growth.
Managed schedules effectively, ensuring adequate staffing during peak hours.
Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
Managed and motivated employees to be productive and engaged in work.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Associate Supervisor
Planet 13
Pensacola, FL
2021 - 2025
Supervised daily sales operations to ensure optimal customer service and satisfaction.
Trained and mentored new sales associates on product knowledge and company policies.
Implemented inventory management systems to enhance stock accuracy and reduce discrepancies.
Developed strategies for upselling products, increasing overall sales performance.
Coordinated store promotions and events to drive foot traffic and customer engagement.